Now Hiring - Lincare Holdings Inc. - Manager, Client Srvcs Optigen in Jacksonville, FL

Full description of the position

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers. * Achieves individual quality and productivity goals in accordance with established objectives * Manages individual projects and contributes to other operational initiatives outside of team responsibilities JOB FUNCTIONS * Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration * Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance * Focuses and maintains performance efforts of the team on current business goals * Works to ensure that the team is conducting their responsibilities in a professional and courteous manner * Serves as a knowledgeable and productive part of the managerial team * Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue * Oversees training of new reps assigned to the team and provides refresher training as needed * Conducts team member coaching and disciplinary actions according to policy Requirements: Education * Bachelor's Degree, Required Work Experience * 5 years of customer service, call center, or related experience * 5 years of experience with Lincare or similar health care business managing insurance qualifications and documentation for respiratory services * 2 years of inside phone sales or outside sales experience * supervisor position, preferred * Demonstrated history of meeting performance objectives * build and maintain referral source relationships Knowledge, Skills, and Abilities * Proven leadership in coaching and developing effective teams * Successful completion of all training requirements * Work independently * detail-oriented with excellent organization * communicate independently with personable and effective writing and speaking * Understanding of Lincare or similar company services and business systems * Payor guidelines and insurance billing * Excellent verbal communication is a must