Now Hiring - Entrusted's Water Fire & Mold Experts - Pre-Construction Consultant in Orlando, FL

Full description of the position

The Pre-Construction Consultant (PCC) is a consultative, customer-facing role responsible for selling Entrusted's reconstruction services through excellent estimating, problem-solving, and customer care. This position blends field work, relationship-based sales, and administrative follow-through , offering independence, growth, and meaningful impact. In this role, you'll meet with homeowners after property damage, assess reconstruction needs, guide them through next steps, and set projects up for success. You'll serve as the primary point of contact during the pre- construction phase--turning stressful situations into clear plans and confident decisions. If you're looking for an opportunity to build meaningful relationships, solve real problems, and help families move forward after property damage, Entrusted may be your new work family. No prior construction or restoration experience is required. We're looking for individuals with strong communication skills, ownership mindset, and the drive to grow -- we'll teach you the rest. What a Typical Day Looks Like - Field & Office Role Work hours are typically 7:45am -5:00pm, Monday-Friday * Conduct 2 -3 on-site customer visits per day * Follow up with customers via phone, text, and email * Complete file care, documentation, and project setup * Collaborate with supervisors and Project Managers to prepare files for construction handoff * Split time between the field and the office, with prep work often completed later in the day * What would I be doing? * Meet with homeowners on-site to assess reconstruction needs and explain next steps following property damage * Serve as a consultative sales professional, presenting tailored reconstruction solutions and guiding clients through the pre-construction phase * Document damages, photos, sketches, and scopes of work accurately and submit all required documentation within 1 business day * Act as the primary point of contact for customers during the estimating and file care phase * Communicate consistently with clients via phone, text, and email to manage expectations and reduce cancellations * Navigate insurance processes and attend re-inspections when needed * Collaborate closely with supervisors and Project Managers to ensure projects are set up for a smooth transition into construction * Manage multiple active files at once while prioritizing customer experience and revenue outcomes * Travel to customer homes, job sites, and meetings throughout the workday * Participate in team meetings and provide regular updates on active projects * What does winning look like? * Projects are accurately scoped, clearly documented, and handed off seamlessly to Project Managers * Customers feel informed, supported, and confident throughout the pre-construction process * Cancellations are minimized through proactive communication and solution-oriented problem solving * Revenue goals are achieved through consultative selling and trusted relationships * Insurance partners and adjusters view you as reliable, responsive, and professional * Customers walk away feeling helped -- not sold * What skills does it take to win? * Strong work ethic and extreme ownership mentality * Clear, confident, and professional communication skills * Comfort with consultative sales and goal-driven performance * Empathy and ability to manage difficult or emotional conversations * Organization and time management in a fast-paced, field-based role * Problem-solving mindset and ability to adapt quickly * Basic computer proficiency (Microsoft Office, Google Suite; Xactimate a plus but not required) * Ability to work independently while collaborating with a larger team * What about compensation and benefits? * We believe in rewarding performance while supporting our team members both personally and professionally. This role offers: * $50,000 -$60,000 base salary plus performance-based bonuses * 401(k) retirement plan with 4% company match * Health, dental, and vision insurance * Company-paid life insurance and short- and long-term disability * Paid vacation, paid sick time, paid holidays, and paid parental leave * Company-paid access to Dave Ramsey 's SmartDollar Financial Program, including 1-on-1 financial coaching * Gym reimbursement * Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.*