Now Hiring - APEX Entertainment Corp. - Event Sales Coordinator in Marlboro, MA

Full description of the position

Event Sales Coordinator Wanted! Apex Entertainment is seeking dedicated and enthusiastic individuals to join our team! We are currently looking for a Sales Coordinator who will play a crucial role in providing exceptional service to our guests. As a Sales Coordinator, you will be responsible for the booking, upselling, and detailing of events to ensure complete guest satisfaction and increased revenue. * Responsibilities: Event Planning and Detailing: * Manage the planning and detailing of various events, including children's birthday parties, teen parties, bachelor parties, small corporate team outings, and more. * Work with guests from the initial inquiry to the detailed planning process, ensuring clear communication and follow-up after the event to ensure customer satisfaction. * Client Consultation and Customization: * Provide guests with comprehensive information about all that Apex Entertainment has to offer, helping them customize the best event to meet their specific needs. * Schedule and facilitate site tours in a professional and inviting manner, showcasing the unique features and attractions of our facility. * Pricing and Documentation: * Quote prices accurately and prepare Banquet Event Orders (BEOs) in a consistent, accurate, and efficient manner. * Review all terms and conditions with guests throughout the planning process, ensuring their understanding and agreement. * Guest Communication and Relationship Building: * Routinely check in with guests regarding their upcoming event, addressing any concerns or questions to ensure all details have been addressed and the booking process runs smoothly. * Build strong relationships with guests to foster repeat business, generate positive reviews, and attract new clients. * Financial Management: * Ensure up-to-date financial records and collect payments from clients in a timely manner. * Contribute to revenue growth by identifying opportunities for upselling and maximizing event bookings. * Community Engagement: * Assist in off-site street team events to foster community relationships and attract new business opportunities. * Collaboration and Communication: * Maintain clear and consistent communication with all departments, providing detailed BEOs and attending weekly BEO meetings. * Collaborate directly with various department managers to ensure seamless coordination and successful execution of events. * Administrative Support: * Answer general guest questions via phone, web chats, and emails, providing prompt and accurate information. * Perform administrative tasks, such as checking attraction reservations, adjusting online reservations, filing event invoices, and other responsibilities as assigned by the Sales Manager. * Requirements: * High School Diploma or GED equivalent. * Associate or Bachelor's Degree preferred. * 1-2 years of experience in sales, event booking, and handling Banquet Event Orders (BEOs). * 1-2 years of experience in the foodbeverage and/or hospitality industry. * Strong interpersonal skills and the ability to build rapport with clients. * Proficient in all MS Office applications. * Ability to calculate figures and amounts such as discounts, proportions, percentages, etc. * Detail-oriented with strong organizational and time management skills. * Excellent written and verbal communication skills. * Professional and courteous demeanor, representing Apex Entertainment's commitment to exceptional service. * Motivated team player with a proactive approach. * Perks and Benefits: * Join a dynamic and dedicated team that celebrates passion for fun, sales, and service. * Competitive compensation and opportunities for growth within our organization. * Health, Dental, Vision * 401K (after 1 year) * Free Attractions. * 50% Off select food items. * Enjoy a flexible schedule that allows you to balance work and play. Join us in creating unforgettable events and delivering exceptional guest experiences at Apex Entertainment. Be part of a dynamic team where your dedication and enthusiasm will contribute to the success of our sales initiatives. Apply now and embark on a rewarding journey with us!