Now Hiring - Harr Motor Group - Service BDC Representative in Worcester, MA

Full description of the position

Join Our Team as a Service BDC Representative! Position: The Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with, or ask questions of, our dealership's Service Department. The primary goal is to set an accurate, quality appointment that enables the dealership to meet the Customer's expectations while sounding helpful and courteous at all times. Why Join Us? * Competitive Pay: $17-$19 per hour, plus performance bonus! * Performance Bonuses: Weekly and monthly opportunities to boost your earnings * Comprehensive Benefits: Health, dental, and vision insurance coverage * Retirement Plan: 401(k) with company support to help you save for the future * Paid Time Off: Vacation, holidays, and sick leave for work-life balance * Career Growth: Clear pathways for advancement within the company * Employee Discounts: Savings on parts and service repairs * Childcare Assistance: Reimbursement of up to $100 per week * Education Support: College scholarships available for employees' children Key Responsibilities * Promptly and courteously answer all phone calls using the prescribed word tracks * Identify all customer needs for the visit before offering an appointment time * Record customer information accurately in CRM What We 're Looking For Strong verbal and written communication skills Problem-solving and decision-making abilities About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed. Join a Team That Values You! At Harr Motor Group , we believe in diversity, inclusion, and equal opportunities for all. We are committed to fostering a respectful and welcoming workplace where every team member can thrive. Ready to take the next step in your career? Apply today!