Now Hiring - Boss Products, LLC - Inside Sales Support in Schertz, TX

Full description of the position

About Us: Boss Products is committed to helping meet and exceed today's strict NFPA regulatory guidelines governing the industry. We provide a full range of fire and explosion mitigation solutions including prevention, isolation, diversion, and venting. Boss Products is the exclusive North American distributor for major worldwide manufacturers, as well as promoting our own Raptor Series brand. Join Boss Products and Help Transition the World to a Safer Working Environment. Core Values: Our core values guide and shape the way we do business. We live our core values every day, and they've helped make us who we are today. * Teamwork * Trust * Accountability * Innovation * Quality Our Mission: We Preserve Lives and Investments with Innovative, Tailored Safety Solutions. Our Vision: To be Recognized as the World-Wide Leader in Combustible Dust Safety, Making Technical Solutions Accessible to Clients Around the World. Inside Sales Support Job Summary: As an Inside Sales Support Associate, you will be entrusted with supporting our house corporate accounts and the outside Regional Sales Managers with order management. Your job will be providing the highest level of customer service quality to all our accounts daily. You will be the face of Boss Products - assuring we are meeting deadlines, communicating in a timely manner, and collaborating with not just our external stakeholders, but our internal departments to meet customer needs. This incredibly rewarding role must be excellent with people at their best and worst while maintaining composure and professionalism. Major Duties: * Process and manage customer Purchase Orders (PO's) from receipt to shipment. * Coordinate with Regional Sales Managers (RSM's) for order approvals and credit verification * Ensure all PO's accurately entered and properly documented. * Accurately determine and communicate ship dates based on incoming stock, available inventory, and items pending order. * Consistently deliver a world-class customer experience by providing timely, accurate updates on order status, shipping details, and any potential delays. * Create and manage opportunities/quotes in Salesforce. * Ensure smooth and accurate transfer of orders from Salesforce to the ERP system, with all data entry completed precisely. * Participate in peer Quality Checks (QC) to ensure order accuracy. * Liaise with Purchasing, Logistics, Accounting, and Tech Support to ensure smooth order execution. * Track customer requests, set internal deadlines, and ensure accountability across teams. * Other duties as assigned. Skills and Qualifications: * Self-starter and can effectively manage time with little to no supervision * Ability to build strong internal and external relationships * Exceptional verbal and written communication skills * Strong organizational and time management abilities * High attention to detail and accuracy in data entry * Proactive problem-solving mindset with the ability to anticipate needs * Customer-first attitude with a passion for delivering excellent service * Self-motivated and able to work independently with minimal supervision * Comfortable navigating CRM and WMS platforms (Salesforce and Fishbowl experience a plus) * Reliable transportation and consistent attendance are essential * Ability to remain composed and effective under pressure Education and Experience: * Associate Degree in Business or similar discipline; Preferred * Experience in distribution or manufacturing; Preferred * One (1) year experience in inside sales or customer service field; Required * High School Diploma; Required Preferred Software Knowledge: * Inventory Management System(s) - Fishbowl, Oracle * Microsoft Office - Outlook, Excel, Word, Teams, OneDrive * Knowledgeable with VOIP phone operating systems * CRM - Salesforce, NetSuite, Etc. Compensation: * Competitive Pay DOE * Employer Paid Health, Dental & Vision Insurance * 401(k) & 401(k) Matching Program * Employer Paid Life & AD&D * Paid Vacation, Sick & Holiday Time * HSA/FSA & Other Pre-Tax Enrollment Options * Discounts Via MarketPlace (PerksAtWork) About Boss Products Beginning in 2012, Boss Products was formed with the intent to become the world's leading supplier of fire & explosion protection solutions serving industrial dust collection and related process industries. A customer 1st policy, beginning with pre-order technical and engineering advice, all the way to post-installation support makes us a repeat choice. Boss Products promptly supply our customers with the safety components they need from the largest inventory available in North America. Centrally located near San Antonio, Texas, Boss Products maintains redundant supplies of all sizes of varying inventory to assure customers have what they need in the best possible timeframe. We are exclusive North American distributors for major worldwide manufacturers, as well as promote our own Raptor Series brand of components that are supported by electronics manufacturing. We are ISO-9001 certified as well as own and operate a UL508A & UL698A industrial control panel shop. Boss Products is an expanding company with the ability for advancement in many areas. We are looking for dynamic team members who will grow with us for the long run! Boss Products LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Job Type: Full-time Pay: $18.00 - $28.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee discount * Health insurance * Paid time off * Paid training * Vision insurance Work Location: In person