Now Hiring - Express Healthcare Staffing - Account Representative/CSR in Lititz, PA

Full description of the position

Located in Lititz, PA Salary: $23-$24 Account Representative - Customer Service & Sales Support (Full-Time) Lititz, PA | $23 - $24/hr DOE Are you a proactive, solutions-driven customer service professional who thrives in a fast-paced environment? We are seeking a motivated Account Representative to join our dynamic team. In this key position, you'll be the primary point of contact for our manufacturing customers, supporting sales, solving problems, and ensuring a top-tier customer experience from start to finish.

Key Responsibilities

Customer Support & Relationship Management (30%)

• Serve as the first point of contact for all client inquiries via phone, email, or in person
• Deliver prompt, professional service to address customer questions, product information, order status, and complaints
• Build and maintain strong relationships with new and existing customers to exceed expectations and drive repeat business Quoting, Estimating & Order Processing (25%)
• Submit and process customer orders using pricing lists and product literature
• Generate estimates and formal quotes using technical documentation, blueprints, and product specifications
• Support the Sales team by preparing proposals and providing pricing, product availability, and delivery schedules Technical Product Support (10%)
• Provide basic technical guidance to customers, including installation support for door hardware such as locks, door closers, panic devices, and more
• Assist customers with common troubleshooting questions and product applications Issue Resolution & Complaint Handling (10%)
• Investigate and assess the validity of complaints; determine cause and offer timely resolution
• Coordinate with internal departments for escalations and unresolved issues Special Orders & Product Research (5%)
• Research specialty or custom product requests in coordination with procurement and outside sales staff Order Tracking & Documentation (5%)
• Maintain accurate records of customer interactions, transactions, and service requests
• Track orders to ensure accurate and on-time delivery Returns & Disputes (5%)
• Prepare RMAs (Return Material Authorizations) by comparing incoming returns or complaints with original orders Sales Support Materials (5%)
• Write or edit internal and external communications such as customer notices, sales sheets, and reference materials Training & Development (5%)
• Stay up to date on product knowledge and industry trends through workshops, professional reading, and networking

Qualifications

Education:

• High school diploma or GED required
• Associate degree preferred, or equivalent work experience Experience:
• 2 to 5 years of customer service, inside sales, or account management experience required
• Background in manufacturing, hardware, or distribution preferred Skills:
• Strong communication skills (written and verbal)
• Ability to prioritize, multitask, and work independently
• Excellent organizational and problem-solving skills
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word)

Work Environment

• Standard office environment
• Full-time schedule during regular business hours 1706-1 Express Office: Lancaster 1380 Harrisburg Pike Suite A Lancaster, PA 17601