Now Hiring - Confidential - Inside Sales Specialist in Cleveland, OH

Full description of the position

Description : The Inside Sales Specialist will support customers and internal teams by managing assigned accounts from quote through order fulfillment. This position serves as a primary point of contact for customers, ensuring accurate pricing, timely order processing, and exceptional service. The ideal candidate is detail-oriented, customer-focused, and comfortable working cross-functionally in a fast-paced manufacturing environment. Salaried, Exempt Reports to the Director of Sales Salary: $45k

Responsibilities

:

• Manage assigned customer accounts, serving as the primary contact for pricing, product selection, quotations, and order status inquiries.
• Prepare, enter, and maintain accurate sales quotations, orders, and order changes within the ERP system.
• Coordinate with engineering, production, purchasing, and shipping teams to meet customer specifications and delivery schedules.
• Review orders for accuracy, including part numbers, pricing, quantities, and lead times.
• Prepare and distribute order acknowledgements and confirmations.
• Process order revisions, cancellations, credits, and returns.
• Resolve customer issues related to orders, pricing, delivery, and returns in a timely and professional manner.
• Maintain accurate customer and order records.
• Respond promptly and professionally to customer inquiries via phone and email.
• Support sales and customer service initiatives as needed.

Qualifications

• Associate's degree preferred, or a minimum of 2 years of inside sales or customer account support experience, preferably in a manufacturing environment
• Strong written and verbal communication skills
• Experience working with ERP systems
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Customer-focused mindset with a strong sense of accountability
• Team-oriented with the ability to work effectively across departments

Benefits

:

• Medical, dental, vision, HSA/FSA, EAP, and life insurance benefits available after 90 days of employment.
• Holiday, Vacation, and PTO after 90 days of employment.
• 401k retirement plans are available after 6 months of employment. Pay: From $45,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person