Now Hiring - Byerly RV - SERVICE BDC REPRESENTATIVE in Eureka, MO

Full description of the position

Service BDC Representative Location: Eureka, MO, 63025 Summary Acting as a liaison by representing the service department to its external service customers. Essential Duties and Responsibilities (Other duties may be assigned) * Service appointment reminders: Sent 3 days and 1 day before the appointment. * Service appointment follow-up: Experience check done the day after the appointment. If not reached, follow-up calls/texts on days 3, 5, and 7. * Evaluating trade-in potentials: Identifying sales opportunities with service customers. * Farming service customers: Reaching out to past and storage customers to generate business, especially in winter/spring, through post-sale and maintenance follow-up. * F &I opportunities: Assisting with Finance & Insurance options for service customers. * Storage customer outreach: Informing customers about service specials, winterization, and de-winterization. * Warranty reminders by phone and text message: 6-month, 10-month, and 11-month (if they haven't been in by the 10-month mark). * Maintenance reminders by phone and text message: 2 months post sale, 5 months, 8 months, 11 months. Key Performance Indicators (KPIs) KPI Description Target Appointment Reminder Completion Rate % of service appointments that receive 3-day and 1-day reminders 98-100% Post-Service Follow-Up Completion Rate % of completed service appointments contacted day after service and follow-ups on days 3, 5, and 7 if not reached 95%+ Outbound Contact Volume Total outbound calls/texts per day/week 40/day Maintenance Return Rate % of customers returning for scheduled maintenance after reminder 60-70%+ Key Internal Departments/Team * Service Advisors * Sales Department * Storage Department Competencies * Can-do attitude * Self-motivated * Strong attention to detail * Team player Required Skills/Abilities * Valid Driver's License with a satisfactory Motor Vehicle Report and insurable driving record * Ability to drive, move, and park recreational vehicles of all sizes * Ability to work independently and as part of a team Required Education and Experience * High School diploma or equivalent * Experience at an RV or automotive dealership environment is a plus * Desire to further education with RVDA provided by Byerly RV Schedule Days: Monday - Friday 8am - 5pm Work Environment This position operates in an office environment. The noise level is moderate at times. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Requires frequent sitting and looking at a screen for prolonged periods of time. ```