Now Hiring - Steuart Nutrition - Account Manager in Union, KY

Full description of the position

Account Manager Location: Union, KY (has to be in person & already live in the area) Experience: No experience required Salary Range: Approximately $45,000 - $80,000 annually, depending on experience (based on account manager benchmarking in Northern Kentucky & Greater Cincinnati). Account Manager -- Union, KY Starting Salary: $45,000 -$80,000 + Performance-Based Bonus The Problem We 're Solving Most client relationships in manufacturing are transactional, reactive, and fragmented. Customers chase updates. Teams work in silos. Expectations drift. We're not doing that. We're building a modern, relationship-driven account management model that brings clarity, ownership, and proactive communication to our partners. Our Account Managers act as trusted operators -- aligning customer goals with internal execution and ensuring commitments are kept with excellence and integrity. We're looking for an Account Manager who takes ownership, builds trust naturally, and thrives at the intersection of people, process, and performance. Who We Are Steuart Nutrition exists to glorify God by creating life giving products. We're scaling our Kentucky operation toward $100M+ output , powered by robotics, AI-enabled operations, and disciplined operational systems that support both growth and reliability. If you want to serve brands as the direct point of contact in a company that values ownership, transparency, and purpose. And own the hospitality of Steuart Nutrition for Brands -- you'll thrive here. The Opportunity We're seeking a driven, relational Account Manager who wants to own and grow key customer relationships from onboarding through execution and expansion. This isn't a passive customer service role -- it's active, accountable, and influential: * Acting as the primary point of contact for assigned accounts * Translating customer needs into clear internal priorities * Proactively managing timelines, expectations, and communication * Helping customers feel confident, informed, and cared for You'll work closely with Sales, Operations, Quality, and Leadership to ensure we deliver on our promises -- every time. What You 'll Own * Day-to-day management of assigned customer accounts * Proactive communication on timelines, orders, changes, and risks * Coordinating internally with Operations, Quality, R&D, and Logistics * Managing customer onboarding, transitions, and ongoing needs * Tracking commitments, deliverables, and follow-ups * Supporting pricing discussions, renewals, and growth opportunities * Resolving issues quickly and professionally when challenges arise * Building long-term trust through consistency and follow-through Why This Role Is Different Most account managers react to problems.You'll prevent them. Most customer roles sit outside operations.You'll be deeply connected to how work actually gets done. Most companies treat accounts as numbers.We treat them as relationships. This is account management for a modern manufacturing organization -- and you'll be a key steward of our reputation. Why You 'll Love This Role * You'll build meaningful, long-term customer relationships * You'll have real ownership and decision-making influence * You'll work cross-functionally with high-caliber teams * You'll operate in a faith-driven environment where integrity matters * You'll have clear performance metrics and growth opportunity * You'll help shape a culture of excellence and accountability What Success Looks Like in Year One * Customers feel informed, supported, and confident * Clear, consistent communication across all assigned accounts * On-time delivery and expectation alignment * Strong internal trust between you and operations teams * Reduced escalations through proactive management * Growing account stability and retention Must-Have Traits * Love the mission * Heart for hospitality * Strong ownership mindset * Organized, responsive, and detail-oriented * Calm under pressure and solutions-focused * Excellent communicator (written and verbal) * Relationship-builder with professional confidence * Alignment with our mission, values, and "work is worship" mindset Experience Requirements * 2-5+ years in account management, customer success, sales ops is a plus * Manufacturing, food, supplement, or B2B experience preferred * No specific degree required -- capability and character matter most * Experience coordinating across internal teams * Comfort managing multiple priorities and deadlines If This Sounds Like You You love people.You value follow-through.You take ownership seriously.And you want to serve customers with excellence, passion, clarity, and integrity. Then this could be your moment. Pay: $45,000.00 - $80,000.00 per year Benefits: * 401(k) matching * Flexible spending account * Health insurance * Health savings account Application Question(s): * Application Questions Hi, thank you for applying for this position. In a paragraph of at least 6 sentences, please answer the following questions: 1. What about our mission + values excites you? And why? 2. Describe the team environment where you do your best work. 3. When you miss a goal, what do you usually attribute it to? 4. Tell me about a time something went wrong at work that wasn't your fault. What did you do next? Work Location: In person