Now Hiring - Crescent Parts & Equipment - Counter Sales Associate in Belleville, IL

Full description of the position

Job Summary Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge. Responsibilities *Sales & Customer Service * Greet and assist customers at the counter, over the phone, and online * Provide product recommendations based on customer needs * Assist Territory Managers when applicable * Order Entry & Customer Quotes * Input and verify customer orders, account details, and product information * Place, schedule, and ensure timely product delivery * Conduct payment transactions and account reconciliations for customer orders * Inventory & Cycle Counting * Maintain accurate inventory and proper bin locations on all stocked items * Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory. * Perform cycle counts and report discrepancies * Shipping & Receiving * Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers * Load/unload trucks and make customer deliveries when necessary * Branch Upkeep & Safety * Ensure all areas of the branch/store are kept clean, orderly, and safe * Keep all catalogs, books, product literature, and store displays orderly and up to date Experience & Qualifications * Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge * Experience with purchasing (POS) and/or inventory software a plus * Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily * Basic computer skills - Outlook, Word, Excel * Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner * Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages) * Ability to operate or learn to operate a forklift and pass a forklift safety test * Desire to work in a dynamic, fast-paced environment Education * High school diploma or GED required, additional certification or coursework from a college or technical school desirable * HVAC industry training, certification, or college coursework/degree a plus * Commit to continuous learning & development through several training channels Physical Demands * Work can involve lifting products weighing up to 50 pounds * Warehouse locations may not have central air conditioning * Work may involve standing and/or sitting for extended periods Benefits We also offer an exceptional benefits package to our people, including: * Rich and affordable medical and dental plans * HSA plan with employer contribution * Free coverage for Vision Insurance * Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft * 401(k) with company match and profit sharing * Tuition reimbursement * PTO * Paid Holidays * Quarterly bonus for all employees based on company performance * Wellness program * And more! Work Schedule/Shift : Standard Hours are M-F, 7:00 am-4:30 pm. Pay Status : Non-exempt