Now Hiring - BOS Temporaries - Call Center Floor Manager in Buford, GA

Full description of the position

Salary: Market related Reference: JOB-15027 BOS Staffing is partnering with a company inBuford, GA to hire a Call Center Quality Assurance Manager to lead and execute quality initiatives for their inside sales team. Benefits: * Competitive pay with bonus potential * Medical, Dental, Vision, Life Insurance * 401(k) with company match * Paid Time Off and holidays * Supportive, growth-oriented work environment Responsibilities: * Develop and manage a call quality assurance program for outbound sales * Monitor and evaluate calls for professionalism, accuracy, compliance, and performance * Create QA scorecards, reports, and feedback processes * Provide coaching and performance feedback to sales reps and managers * Partner with sales leadership to define KPIs and training needs * Analyze trends to improve scripting, processes, and sales outcomes * Ensure consistency through calibration sessions and reporting Qualifications: * 5+ years in call center QA leadership (outbound sales preferred) * Strong knowledge of call center metrics, coaching, and compliance * Experience with QA tools, CRM systems, and call monitoring software * Detail-oriented, analytical, and process-driven * Strong collaboration and communication skills Make a direct impact on sales performance while setting the standard for call quality. Apply today!