Now Hiring - BOS Temporaries - Call Center Floor Manager in Buford, GA

Full description of the position

Salary: Market related Reference: JOB-15027 BOS Staffing is partnering with a company inBuford, GA to hire a Call Center Quality Assurance Manager to lead and execute quality initiatives for their inside sales team.

Benefits

:

• Competitive pay with bonus potential
• Medical, Dental, Vision, Life Insurance
• 401(k) with company match
• Paid Time Off and holidays
• Supportive, growth-oriented work environment

Responsibilities

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• Develop and manage a call quality assurance program for outbound sales
• Monitor and evaluate calls for professionalism, accuracy, compliance, and performance
• Create QA scorecards, reports, and feedback processes
• Provide coaching and performance feedback to sales reps and managers
• Partner with sales leadership to define KPIs and training needs
• Analyze trends to improve scripting, processes, and sales outcomes
• Ensure consistency through calibration sessions and reporting

Qualifications

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• 5+ years in call center QA leadership (outbound sales preferred)
• Strong knowledge of call center metrics, coaching, and compliance
• Experience with QA tools, CRM systems, and call monitoring software
• Detail-oriented, analytical, and process-driven
• Strong collaboration and communication skills Make a direct impact on sales performance while setting the standard for call quality. Apply today!