Now Hiring - Screen Printing & Embroidery Company - Lead Sales Account Manager in Orlando, FL

Full description of the position

About the Role We are seeking an elite Lead Sales Account Manager to join our team. This is a senior, revenue-driving position designed for a high-performer who excels at the intersection of strategic sales, operational excellence, and client- facing leadership. In this role, you won't just be managing tasks; you will be owning and growing a high-value portfolio of $2M-$3M in annual revenue. You are a strategic partner to our clients and a standard-setter for our internal team. If you have deep roots in the custom merchandise industry and a proven track record of scaling high-value accounts, we want to hear from you. Key Responsibilities1. Revenue Generation & Growth * Manage and scale a personal book of business exceeding $2M+ annually. * Proactively identify upsell and cross-sell opportunities across apparel, promotional products, fulfillment, and creative services. * Maintain an accurate and proactive sales pipeline with consistent forecasting. 2. Strategic Client Management * Act as the primary point of contact for a portfolio of 60-120 active high-value accounts. * Lead high-level strategy calls, client meetings, and Quarterly Business Reviews (QBRs). * Ensure industry-leading responsiveness, maintaining our 1-4 hour quoting SLA. 3. Operational & Production Coordination * Collaborate closely with production, art, purchasing, and fulfillment teams to ensure seamless order flow. * Leverage deep technical knowledge (screen printing, embroidery, DTF) to set realistic client expectations and troubleshoot production challenges. * Ensure every project flows from quote to invoice with zero gaps in communication or accuracy. 4. Internal Leadership * Manage and serve as a mentor to junior account representatives, modeling professional communication and pace. * Contribute to the improvement of internal sales processes, CRM workflows, and quoting structures. * Represent the Account Management team in leadership discussions to help raise the company standard. Required Experience & Qualifications * Industry Expertise: 6+ years specifically within the custom apparel, screen printing, or promo merch industry (Non-Negotiable). * Sales Track Record: 10+ years in Sales or Account Management with documented experience generating $1.5M-$2M+ in annual revenue. * Large Account Management: Previous experience managing individual accounts valued at $100K-$500K+. * Technical Mastery: Strong understanding of screen printing (inks/placements), embroidery (digitizing/stitch counts), garment supply chains, and fulfillment logistics. * Software Proficiency: Expert-level usage of CRMs, quoting systems, and project management software. Success Metrics (KPIs) * Revenue: Consistent delivery of $2M+ annual revenue. * Retention: Maintain a 90%+ client retention rate. * Speed (SLA): 100% compliance with response times (1-4 hours for quotes; <24 hours for emails). * Accuracy: CRM forecasting accuracy of 85% or higher. Compensation & Benefits * Base Salary: $70,000 - $110,000 (commensurate with experience). * Commission: Competitive structure (4%-6% on Gross Profit OR 1.5%-2.5% on Revenue). * Performance Bonuses: Tiered accelerators for reaching $2M, $2.5M, and $3M milestones. * Benefits: PTO, 401k Match, Employee Discounts * Perks: Merchandise allowance, professional development opportunities, and [Insert other perks]. Are You the Ideal Candidate? You are a seasoned professional who can walk onto a production floor and immediately understand the operation. You are confident, proactive, and decisive. You treat your accounts like your own business and thrive in a fast- paced environment where speed and accuracy are the bar. Pay: $70,000.00 - $110,000.00 per year Benefits: * 401(k) * 401(k) matching * Employee discount * Paid time off * Professional development assistance Experience: * Apparel Decoration Sales: 6 years (Required) Work Location: In person