Now Hiring - Carrington Lawn & Landscape - Account Manager - Landscape Maintenance in Middleton, WI

Full description of the position

Classification Purpose: This role is ideal for a relationship-driven professional who enjoys cultivating long-term client partnerships, communicating proactively, and working collaboratively with both office and field teams. The Account Manager is a key client-facing role responsible for delivering an exceptional client experience and supporting operational success across the company. This position is primarily aligned with the Maintenance Division, but collaborates cross-divisionally to ensure that client needs are met with excellence. The Account Manager will report to the Director of Business Development / Maintenance Division Lead and is classified as FLSA-exempt. There are no direct supervisory responsibilities. Role Duties: * Client Experience - 75% * Own the sales and service process from start to finish, ensuring a seamless, professional, and highly positive experience for every client. * Serve as the primary point of contact for clients, confidently addressing questions related to scheduling, service quality, and project needs. * Manage and track all maintenance inquiries and non-designer installation requests through the company CRM to ensure transparency and team collaboration. * Qualify inbound leads based on alignment with Carringtons business model; when necessary, decline work in a manner consistent with company values while preserving future opportunities. * Prepare estimates for maintenance and installation work in line with profit goals and meet client expectations for timeliness. * Proactively recommend enhancements and value-added services to clients, contributing to account growth and improved property outcomes. * Rank and manage clients by strategic value, ensuring high-value clients receive responsive, prioritized support. * Provide ongoing market and client feedback to the Director of Business Development and division leads to guide business decisions and service improvements. * Identify opportunities for design-build collaboration and ensure smooth handoffs to landscape designers when appropriate. * Act as a collaborative member of the management team, supporting colleagues and contributing to a positive, solution-oriented culture. * Continually look for opportunities to improve the customer experience, offering proactive recommendations for process or communication enhancements. * Support of Operations Across all Divisions - 25% * Participate in companywide meetings, events, and training with a positive, team-oriented mindset that reinforces Carringtons culture. * Support training efforts, sharing best practices with both office and field staff to promote consistency and service excellence. * Assist with snow operations during the winter season as needed. * Serve as a potential backup resource to the Operations Manager and Director of Business Development. * Support the overall success of the company by assisting with tasks as needed, including occasional field work as needed. Preferences & Abilities: * Strong communication and relationship-building skills * Organizational skills with the ability to manage multiple accounts simultaneously * Ability to read scopes of work, estimate services, and understand production workflows * Proficiency with CRM or service-management systems * Valid drivers license * Experience in landscape management, residential client service, or property care industries is a preference. Key Competencies: * Client-focused mindset * Collaboration & teamwork * Professional communication * Problem-solving and initiative * Time management * Adaptability during peak times Reporting: * Maintenance division, reporting to Director of Business Development/Division Lead Offered compensation: $70,000/yr - $120,000/yr