Now Hiring - Hearts for the Homeless - Professional Services Retail Sales Associate - Seneca in West Seneca, NY

Full description of the position

Job Title: Retail Sales Associate Pay: Starting at $16.00 per hour Location: Hearts for the Homeless Thrift Store Job Type: Part-Time Work Location: In store, West Seneca, NY Job Summary The Retail Sales Associate (RSA) plays a vital role in delivering an excellent shopping experience at the Hearts for the Homeless Thrift Store. This position supports all day-to-day retail operations, including customer service, register transactions, merchandising, store appearance, and collaboration with staff and volunteers. The ideal candidate is customer-focused, dependable, and comfortable working in a fast-paced retail environment. Key Responsibilities * Greet customers as they enter and exit the store in a friendly and professional manner * Provide high-quality customer service in alignment with company standards and scripts * Operate the cash register and point-of-sale system accurately, including cash and credit transactions * Assist customers with product questions and loyalty program sign-ups * Stock shelves and clothing racks to maximize shopping opportunities * Maintain cleanliness and organization of the sales floor, fitting rooms, register area, restrooms, and other public areas * Remove unsold merchandise as directed and assist with inventory needs * Support store opening and end-of-day closeout procedures * Work collaboratively with staff and volunteers, providing clear direction when needed * Communicate customer service issues, register discrepancies, and operational concerns to management * Attend required trainings and staff meetings * Follow company policies, procedures, and code of conduct * Perform other duties as assigned Qualifications * High school diploma or GED preferred * 2 years of retail experience preferred * Experience working with volunteers is a plus * Reliable, punctual attendance with flexibility to work scheduled shifts * Ability to multitask in a fast-paced environment * Strong customer service and communication skills * Ability to work independently or as part of a team * Ability to stand for extended periods and lift up to 35 pounds * Basic computer skills, including POS systems, email, Microsoft Word, and Google Docs * Attention to detail and ability to reconcile daily receipts Schedule * Monday through Saturday Benefits * Health insurance * Dental insurance * Vision insurance * Health Savings Account (HSA) * Flexible Spending Account (FSA) * 401(k) Work Environment * In-person position (not remote) Why Join Hearts for the Homeless? At Hearts for the Homeless Thrift Store, your work directly supports our mission while helping create a welcoming and positive experience for every customer. Apply today and join a team that makes a difference in the community!