Now Hiring - USA Flooring - Professional Services Sales & Design Consultant in Durham, NC

Full description of the position

Role Summary Provide expert design consultation and sell flooring solutions to retail customers, builders, and walk-in clients by delivering exceptional showroom experience and customer satisfaction. In addition, manage flooring projects from initial measure through final completion--coordinating with installers, warehouse, service teams, and customers to ensure jobs are delivered on time, on budget, and at expected quality. Key ResponsibilitiesSales & Customer Experience * Engage walk-in and inbound leads with a professional, consultative sales approach * Provide product recommendations aligned to customer needs, budget, and project scope * Perform in-home measures to confirm project details and ensure accurate quoting * Create accurate quotes and manage orders using ERP (RFMS or equivalent) * Maintain showroom standards: product displays, cleanliness, and signage * Follow up on leads and open quotes to close business * Build long-term customer relationships through excellent service and follow-up * Meet or exceed monthly sales and margin goals set by Branch leadership Project Management * Serve as the main point of contact for customers throughout the project lifecycle * Schedule and coordinate in-home measurements, installations, and service calls * Create and manage project timelines, ensuring deadlines are communicated and met * Collaborate with installers, warehouse, and service teams to ensure materials, labor, and site conditions are ready before installation * Monitor project budgets, margins, and scope, escalating issues when needed * Resolve customer concerns promptly, keeping projects on track and ensuring satisfaction * Document project progress and maintain accurate notes in RFMS/CRM * Update CRM tool daily with opportunities, activities, and communication history * Accurately update and close out all orders in RFMS by month-end deadlines Professional Knowledge & Teamwork * Maintain up-to-date knowledge of flooring products, promotions, and availability * Develop working knowledge of installation methods and project sequencing * Collaborate with branch leadership and peers to share best practices and support team success Performance Expectations * CRM Compliance: All opportunities, activities, and communications documented daily; no open/untracked leads. * Order Accuracy: 100% of orders costed, updated, and closed out in RFMS by the monthly deadline. * Customer Satisfaction: Maintain high Net Promoter Score (NPS) or customer feedback rating through consistent service and project management. * Project Delivery: Ensure jobs are completed on time, within budget, and according to scope, with minimal escalations. * Sales & Margin Goals: Meet or exceed monthly revenue and margin targets as set by Branch leadership. Team Contribution: Demonstrate collaboration, reliability, and accountability in supporting branch operations and company culture. Salary: We offer 6 months of guaranteed income to support you through training. Once you're fully ramped up, you'll move into a salary + uncapped commission structure , allowing you to control your earnings with no limits. Job Type: Full-time Pay: $40,000.00 - $100,000.00 per year Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Paid training * Partner benefits * Vision insurance Work Location: In person