Now Hiring - Keller Williams Realty, Inc. - Licensed TC & Client Experience Manager for Real Estate Team in Cincinnati, OH

Full description of the position

Licensed Transaction Coordinator & Client Experience Manager Full-Time | Cincinnati, OH About the Team We are an established, high-producing real estate business actively building a team. Our work focuses on helping first-time buyers and families find homes they can grow into long-term, and our approach is relationship-driven, client- first, and grounded in trust, organization, and care. This role offers the opportunity to be on the ground level of a growing team with long-term expansion plans. We are intentionally building systems, structure, and leadership, and it is essential that the person in this role is excited by growth, enjoys building processes, and wants to play a meaningful part in shaping the future of the business. About the Role We are seeking a licensed real estate professional to serve as a Transaction Coordinator & Client Experience Manager for a high-performing agent transitioning into a team-based model. This role is the operational backbone of the business, responsible for ensuring smooth transactions, exceptional client care, and consistent execution of ongoing engagement initiatives. This is not a traditional assistant role. The ideal candidate is highly organized, proactive, detail-oriented, and motivated by being part of a growing team from the ground up. Over time, this role will evolve into a leadership position supporting additional team members as the business scales. Core Responsibilities Transaction Coordination * Manage all contract-to-close processes for buyer and seller transactions * Prepare, review, and submit contracts, disclosures, and amendments * Track deadlines and ensure brokerage and state compliance * Coordinate with lenders, title companies, inspectors, and agents * Maintain complete and accurate transaction files * Proactively communicate updates and resolve issues * Ensure clean, on-time closings with minimal agent involvement * Prepare CMAs and listing presentation materials Client Experience & Engagement * Manage recurring client touchpoints (birthdays, anniversaries, past-client outreach) * Plan and assist with client events and appreciation initiatives * Maintain and execute the client engagement calendar Marketing, Operations & Systems * Assist with buyer/seller guides and process manuals * Maintain brand consistency across materials * Keep CRM records accurate and up to date * Ensure workflows and systems are followed consistently * Identify inefficiencies and recommend improvements * Assist with onboarding and training future support staff Limited Showing Support (Secondary) * Provide occasional licensed showing coverage as needed * Assist with scheduling and serve as a client contact when the agent is unavailable (Showing will be limited and not a primary responsibility.) Schedule & Expectations * Full-time role, primarily weekday business hours * Some flexibility required; limited evenings/weekends * Strong emphasis on proactive planning and time management Qualifications Required * Active Ohio and/or Kentucky real estate license or willingness to obtain license within 60 days * Strong attention to detail and communication skills * Ability to manage multiple transactions simultaneously * Organized, dependable, and solutions-oriented Compensation * Base Salary: $40,000-$50,000 (based on experience) * Transaction Bonus: $200 per closed transaction * Showing Pay: Paid per showing as needed * On-Target Earnings: $60,000-$75,000 annually Why This Role? * Work closely with a top-producing agent in a structured environment * Be a key operator in a growing real estate business * Opportunity for leadership growth over time * Predictable responsibilities with room for creativity and ownership This role is ideal for someone who thrives behind the scenes and takes pride in delivering an exceptional client experience. Job Type: Full-time Pay: $40,000.00 - $50,000.00 per year Benefits: * Paid time off Work Location: In person