Now Hiring - Imperial Coffee - Tulsa - Coffee Account Manager in Tulsa, OK

Full description of the position

WHO WE ARE: Do you love working outside of the office, meeting new people, and taking care of customer needs? Are you looking for variety on a day-to-day basis, team support, and growth opportunities? If so, Imperial, a nationally recognized leader of convenience services: coffee to vending to micro markets and beyond, would like to hear from you. Join us and be part of a team of over 900 people serving Oklahoma, Arkansas, Iowa, Illinois, Missouri, and Texas with sales exceeding $150M annually. Our tremendous growth demonstrates our commitment to providing a combination of world class service, cutting edge technology, and quality products. Our Tulsa based company is looking for a career-minded, insightful, solutions- oriented Coffee*Account Manager* to cultivate relationships with current customers in Tulsa and surrounding areas. Customer Service & Relationship Management * Serve as the primary point of contact for assigned coffee and beverage service accounts. * Build strong, long-term relationships through regular communication, site visits, and responsive support. * Ensure timely resolution of customer issues, service requests, and equipment needs. * Conduct routine account reviews to assess satisfaction, performance, and opportunities for improvement. * Educate customers on product offerings, brewing equipment, and service programs. Sales & Account Growth * Identify opportunities to expand product lines, upgrade equipment, or introduce additional services. * Deliver consultative sales recommendations based on customer preferences, consumption trends, and business goals. * Prepare and present product proposals, quotes, and customized service plans. * Achieve monthly and annual sales targets for assigned territory. * Collaborate with internal teams to ensure accurate order fulfillment and timely installation of equipment. Problem Solving & Technical Support * Troubleshoot brewing and dispensing equipment issues and coordinate repairs as needed. * Diagnose common machine errors and perform basic on-site adjustments or maintenance. * Analyze account consumption or service patterns to identify operational issues and develop practical solutions. * Work closely with service technicians and warehouse teams to ensure seamless customer support. Qualifications * Previous experience in account management, customer service, or route sales (coffee, beverage, or vending industry experience a plus). * Strong communication and interpersonal skills with the ability to build rapport quickly. * Proven ability to identify customer needs and deliver effective solutions. * Basic mechanical aptitude or willingness to learn coffee equipment troubleshooting. * Self-motivated, organized, and capable of managing multiple priorities. * Valid driver's license and clean driving record required. Physical Requirements * Ability to lift and carry products or equipment (up to 40 lbs). * Comfortable with driving a company vehicle to customer locations throughout the Tulsa area. * Ability to stand, kneel, or bend during equipment checks and installations. Benefits include: Health, Dental, Life, AFLAC, 401K, Vacation, and Holidays. Please visit [please apply online] for more information. WHAT WE LOOK FOR: * Proven relationship builder with unsurpassed interpersonal skills * Solution based thinker, effective negotiator with C-level executives * Excellent listening, time management, and communication skills * Vending or similar industry knowledge a plus * Bachelor's Degree preferred * Strong Microsoft Office skills - Outlook, Excel * Minimum of 2 years of B2B experience * Customer Focused, Organized, Innovative, Responsible, Growth Oriented, Integrity, Reliable, Entrepreneurial, Dependable, Adaptable, Influential, Consistent, Enthusiastic, Insightful, Self-Reliant * Travel every day to and from customer site, driving a company vehicle in all-weather elements. * Must work well with others, constant contact with the customers