Now Hiring - School Outfitters - Inside Sales Manager in Cincinnati, OH

Full description of the position

School Outfitters is a leading provider of educational furniture and equipment, dedicated to creating learning environments where students and educators thrive. Headquartered in Norwood, Ohio, we combine innovation, service, and a peoplefirst culture to deliver solutions that make a difference. As a 100% employeeowned company, every team member shares in our success--because when we win, we all win. Our values--Believe in People, Enjoy the Journey, Relentlessly Search for Better, Play to Win, and Live the Golden Rule--guide everything we do. The Opportunity As an Inside Sales Manager, you'll lead, coach, and inspire a team that delivers exceptional customer experiences across phone, email, and chat. You'll own team performance and development, execute territory and keyaccount strategies, and champion operational excellence. This role isn't just about managing sales--it's about playing to win and building trust that fuels retention and growth within your team. What You 'll Lead & Do * Team Leadership & Development: Coach, mentor, and train your team through structured 1:1s, performance reviews, and datadriven insights. * Sales Strategy & Execution: Develop and execute territory and major account plans, collaborate with marketing, and ensure CRM accuracy. * Customer Engagement: Serve as escalation point for complex issues, deliver tailored presentations, and build strong relationships with key accounts. * Operational Excellence: Monitor sales activities, generate reports, manage schedules, and flex across roles to maintain service levels. * Recruitment & Talent Management: Assist in hiring, onboarding, and orienting new team members. * Technology & Process Improvement: Leverage CRM systems and AIdriven tools to enhance productivity and customer experience. What You Bring * Bachelor's degree and 5+ years of supervisory experience leading inbound/inside sales teams. * Proven success leveraging technology (CRM, analytics, AIenabled tools) to improve performance. * Strong organizational, documentation, and communication skills. * Ability to thrive in a fastpaced environment and embody our core values. * Primarily onsite in Norwood with flexibility for remote work under our hybrid schedule. * Willingness to travel occasionally for customer appointments, training, or tradeshows. Compensation & Work Schedule * Salary + Commission: $86,000 - $118,000 annually * Hybrid Work Schedule: Primarily onsite with flexibility for remote work * Location: Norwood, Ohio Why You 'll Love Working Here * Employee Ownership (ESOP): Share in the success you help create. * Culture that Wins: Valuesdriven, collaborative, and focused on growth. * Flexibility: Hybrid schedule designed for connection and productivity. * Recognition: Proud recipient of Top Workplace honors.