Now Hiring - JC Sales - Professional Services Customer Service Representative (Korean & English) in Vernon, CA

Full description of the position

The Customer Service Representative will be responsible for answering incoming calls and directing them to the appropriate personnel. Essential Duties and Responsibilities include the following: * Investigate and handle all customer inquiries regarding shipments, products, and complaints * Perform data entry and cash handling and relative notes * Investigates and resolves customer problems with deliveries * Make changes to or cancel orders/backorders * Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.) * Initiate file maintenance for corrections to computer's customer file * Fill out forms, determine changes for service requested * Solicit sale of new or additional products * Handle customer complaints in a professional manner * Obtain customer feedback information * Enters new customer data and other sales data for current customers into computer database * Learn product selection to increase product knowledge and company offerings (different types, category location, etc.) * Maintain assigned work areas to ensure a presentable appearance for customers * Any other duty as assigned by your supervisor Qualifications: * Bilingual in English and Korean is required * Associate degree (A.A.) or equivalent; or 6 months to 1 year of related experience/training; or a combination of education and experience * Able to read and write simple instructions and correspondence; effectively communicate in one-on-one and small group settings * Able to perform basic math, including fractions, decimals, percentages, and interpret bar graphs * Able to follow clear written or verbal instructions and solve basic problems with limited variables in routine situations * Successful performance requires knowledge of contact management, database, spreadsheet, and word processing software Job Type: Full-time Pay: $18.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Vision insurance Education: * Associate (Required) Language: * Korean (Required) Ability to Commute: * Vernon, CA 90058 (Required) Work Location: In person