Now Hiring - Direct Wholesale Solutions LLC - Sales Representative / Customer Service in Newport, KY

Full description of the position

Job Responsibilities In this role as a Customer Service Specialist, you will have impact through the below tasks and responsibilities: * Actively seeks information to understand customer's circumstances, problems, expectations and needs, for the purpose of resolving customer inquiries/issues. * Shares and/or conveys routine and non-routine information to customers, regarding their account(s), maintaining a professional demeanor in all situations. * Maintains, updates and monitors customer account information. * Interacts with customers to provide information in response to routine and non-routine inquiries (telephone, email, mail, etc.) about products or services. * Resolves moderately complex to complex incoming customer requests. * Maintains product knowledge to confirm and discuss information for products and/or product features, along with benefits/consequences of an action/request made by a customer/agent. * Researches and resolves customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues. * Responds to correspondence, complaints and information requests via telephone, e-mail, fax, regular mail, or in person. * Utilizes computerized system for tracking, documenting questions/responses, information gathering and/or troubleshooting. * May be responsible for the processing of transactions on customers' accounts. Transaction processing may be specified by authority/guidelines. Minimum Qualifications * At least a high school diploma or equivalent * Some related customer service experience is required * Exceptional verbal communication skills * Strong attention to detail and ability to multi-task efficiently * Must be able to work a shift between the hours of 8:00 am - 5:00 pm, Monday-Friday * $13/hr to $15/hr depending upon experience Ideal Qualifications * Prior call center experience is a plus, but not required * Strong computer skills, Keyboard functions and Microsoft Office Knowledge a must * Good communication skills * Microsoft Word What to Expect * Focused one-on-one meetings with your manager * Ongoing opportunities for development and learning * Working in a fast-paced environment in our Newport, KY Warehouse * Small company feel with a focus on meeting customer's needs today and also well into the future Work Remotely * No Job Type: Full-time Pay: $13.00 - $15.00 per hour Benefits: * On-the-job training * Paid time off Education: * High school or equivalent (Required) Work Location: In person