Now Hiring - Netlink Voice LLC - Professional Services Channel Account Manager in Orchard Park, NY

Full description of the position

Position Overview 888 VOIP is seeking a motivated and customer-focused Account Manager to join our growing team in Buffalo, New York. The Account Manager will serve as the primary point of contact for assigned clients, ensuring exceptional service delivery, long-term customer satisfaction, and account growth. This role bridges sales, support, and operations, helping clients maximize the value of their VOIP and communications solutions. Key Responsibilities * Act as the primary relationship manager for a portfolio of business clients * Onboard new customers and ensure a smooth transition from sales to implementation * Maintain regular communication with clients to understand business needs and recommend solutions * Manage renewals, upsells, and cross-sell opportunities within existing accounts * Coordinate with technical support, provisioning, and billing teams to resolve client issues promptly * Monitor account health, usage, and service performance * Address escalations professionally and follow issues through to resolution * Maintain accurate account records, notes, and activities in CRM systems * Educate customers on new products, features, and best practices * Support customer retention initiatives and reduce churn Qualifications * 2+ years of experience in account management, customer success, or B2B client-facing roles * Experience in VOIP, telecommunications, SaaS, or managed services preferred * Strong communication and relationship-building skills * Ability to manage multiple accounts and priorities effectively * Problem-solving mindset with attention to detail * Comfortable working with CRM systems Preferrably Hubspot * Proficient in Microsoft Office or Google Workspace Preferred Skills * Knowledge of hosted PBX, SIP trunking, UCaaS, or cloud communications * Experience working with SMB or mid-market clients * Sales or revenue retention experience * Ability to explain technical concepts to non-technical users Compensation & Benefits * Competitive base salary (commensurate with experience) * Commission or performance-based incentives * Health, dental, and vision insurance Job Type: Full-time Pay: $40,000.00 - $70,000.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Application Question(s): * Do you have the experience in SMB or mid-market clients? * Knowledge in hosted PBX, SIP trunking, UCaaS, or cloud communications? Experience: * Account Management/B2B : 2 years (Required) * Telecommunication: 1 year (Required) Work Location: In person