Now Hiring - AmWest Ambulance - Business Development Representative in North Hollywood, CA

Full description of the position

AmWest is seeking a Full-time Business Development Representative to join our TEAM. The Business Development & Strategic Initiatives Coordinator is a hybrid growth + execution role responsible for expanding transport volume, strengthening referral relationships, and driving internal initiatives that improve market position, payer mix, and operational efficiency. This role is not sales-only and not operations-only. It sits at the intersection of: * Facility relationships (hospitals, SNFs, LTACs, clinics) * Contract and volume growth * Data-driven market expansion * Cross-department execution of strategic projects You will work directly with executive leadership (COO/CEO), Operations, and Dispatch to ensure growth is profitable, sustainable, and operationally executable. Core Objectives * Increase high-quality transport volume (BLS, ALS, CCT where applicable) * Improve facility loyalty and retention * Support strategic initiatives tied to growth, efficiency, and competitive advantage * Align business development efforts with real operational capacity Key Responsibilities 1. Business Development & Relationship Management * Build and maintain strong relationships with: * Hospital case management & discharge planners * Skilled Nursing Facilities (SNFs) * LTACs, IRFs, dialysis centers, specialty clinics * Conduct regular in-person facility visits and check-ins * Serve as the primary non-clinical liaison for assigned accounts * Identify service gaps, pain points, and growth opportunities at each facility * Support onboarding of new facilities and accounts 2. Volume Growth & Market Expansion * Identify high-potential territories, facilities, and service lines * Support expansion of: * BLS IFT * ALS / specialty transports * CCT (if applicable) * Assist with new market launches and territory rollouts * Track referral patterns, call volume trends, and competitive landscape 3. Strategic Initiatives & Special Projects * Lead or support internal strategic initiatives such as: * New service line launches * Facility-specific pilot programs * Dispatch workflow improvements tied to growth * Facility education programs (what to call, when, and how) * Coordinate across Operations, Dispatch, Billing, and Compliance * Turn executive strategy into executed projects , not just ideas 4. Data, Reporting & Performance Tracking * Track and report on: * Facility-level transport volume * Growth trends by account * Market penetration by region * Maintain CRM or tracking tools (Excel, Google Sheets, or CRM platform) * Prepare weekly and monthly executive summaries * Support ROI analysis for marketing and growth initiatives 5. Brand Representation & Professional Presence * Represent the company professionally at facilities and industry events * Ensure consistent messaging around: * Service capabilities * Response expectations * Clinical levels of care * Support marketing collateral deployment (one-pagers, leave-behinds, digital assets) Required Qualifications * 2-5 years experience in healthcare business development , EMS , medical transport , or healthcare operations * Strong interpersonal and relationship-building skills * Comfortable in hospital, SNF, and clinical environments * High organizational skills and follow-through * Data-driven mindset (Excel / Sheets proficiency required) * Valid driver's license and ability to travel locally * Requires driving and/or flying to various locations. * Requires current and valid driver's license and clean driving record. * Evening and weekend hours required. Preferred Qualifications Experience in and Familiarity with: * Ambulance IFT or EMS operations * Healthcare contracting or referral-based services * Case management or discharge planning environments * BLS / ALS / CCT transport distinctions * IFT workflow and dispatch operations * Healthcare payer mix dynamics Reporting Structure * Reports to: Chief Operating Officer (COO) * Works closely with: * Operations Manager * Dispatch Leadership * Billing & Compliance * Executive Leadership Team Job Type: Full-time Pay: $75,000.00 - $90,000.00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * Hospital, SNF, Insurance marketing and/or knowledge: 2 years (Required) License/Certification: * Driver's License (Required) Work Location: Hybrid remote in North Hollywood, CA 91605