Now Hiring - AmWest Ambulance - Business Development Representative in North Hollywood, CA

Full description of the position

AmWest is seeking a Full-time Business Development Representative to join our TEAM. The Business Development & Strategic Initiatives Coordinator is a hybrid growth + execution role responsible for expanding transport volume, strengthening referral relationships, and driving internal initiatives that improve market position, payer mix, and operational efficiency. This role is not sales-only and not operations-only. It sits at the intersection of:

• Facility relationships (hospitals, SNFs, LTACs, clinics)
• Contract and volume growth
• Data-driven market expansion
• Cross-department execution of strategic projects You will work directly with executive leadership (COO/CEO), Operations, and Dispatch to ensure growth is profitable, sustainable, and operationally executable. Core Objectives
• Increase high-quality transport volume (BLS, ALS, CCT where applicable)
• Improve facility loyalty and retention
• Support strategic initiatives tied to growth, efficiency, and competitive advantage
• Align business development efforts with real operational capacity

Key Responsibilities

1. Business Development & Relationship Management

• Build and maintain strong relationships with:
• Hospital case management & discharge planners
• Skilled Nursing Facilities (SNFs)
• LTACs, IRFs, dialysis centers, specialty clinics
• Conduct regular in-person facility visits and check-ins
• Serve as the primary non-clinical liaison for assigned accounts
• Identify service gaps, pain points, and growth opportunities at each facility
• Support onboarding of new facilities and accounts 2. Volume Growth & Market Expansion
• Identify high-potential territories, facilities, and service lines
• Support expansion of:
• BLS IFT
• ALS / specialty transports
• CCT (if applicable)
• Assist with new market launches and territory rollouts
• Track referral patterns, call volume trends, and competitive landscape 3. Strategic Initiatives & Special Projects
• Lead or support internal strategic initiatives such as:
• New service line launches
• Facility-specific pilot programs
• Dispatch workflow improvements tied to growth
• Facility education programs (what to call, when, and how)
• Coordinate across Operations, Dispatch, Billing, and Compliance
• Turn executive strategy into executed projects , not just ideas 4. Data, Reporting & Performance Tracking
• Track and report on:
• Facility-level transport volume
• Growth trends by account
• Market penetration by region
• Maintain CRM or tracking tools (Excel, Google Sheets, or CRM platform)
• Prepare weekly and monthly executive summaries
• Support ROI analysis for marketing and growth initiatives 5. Brand Representation & Professional Presence
• Represent the company professionally at facilities and industry events
• Ensure consistent messaging around:
• Service capabilities
• Response expectations
• Clinical levels of care
• Support marketing collateral deployment (one-pagers, leave-behinds, digital assets)

Required Qualifications

• 2-5 years experience in healthcare business development , EMS , medical transport , or healthcare operations
• Strong interpersonal and relationship-building skills
• Comfortable in hospital, SNF, and clinical environments
• High organizational skills and follow-through
• Data-driven mindset (Excel / Sheets proficiency required)
• Valid driver's license and ability to travel locally
• Requires driving and/or flying to various locations.
• Requires current and valid driver's license and clean driving record.
• Evening and weekend hours required.

Preferred Qualifications

Experience in and Familiarity with:

• Ambulance IFT or EMS operations
• Healthcare contracting or referral-based services
• Case management or discharge planning environments
• BLS / ALS / CCT transport distinctions
• IFT workflow and dispatch operations
• Healthcare payer mix dynamics Reporting Structure
• Reports to: Chief Operating Officer (COO)
• Works closely with:
• Operations Manager
• Dispatch Leadership
• Billing & Compliance
• Executive Leadership Team Job Type: Full-time Pay: $75,000.00 - $90,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance Experience:
• Hospital, SNF, Insurance marketing and/or knowledge: 2 years (Required) License/Certification:
• Driver's License (Required) Work Location: Hybrid remote in North Hollywood, CA 91605