Now Hiring - Fernbank Museum of Natural History - Membership Sales Associate (PT) in Atlanta, GA

Full description of the position

Position Title: PT*Membership Sales Associate Reports to: Membership Manager Schedule: Saturdays, Sundays, Holidays and occasional evenings. Department: Membership Position Summary The primary role of the Membership Sales Associate is the onsite conversion of museum visitors to members by interacting with guests, facilitating member and guest inquiries and promoting the benefits of a membership to Fernbank. This is a customer service forward role, and as an ambassador for Fernbank's members and prospective members, the Membership Associate provides accurate, professional and courteous information with the goal of converting not-yet- members to members. Additional responsibilities can include office administration assistance to include data entry, email support and assistance with member and donor mailings. The position is part-time, including work on Saturdays, Sundays, holidays and selected evenings when needed. Up-to 20 hours per week. Essential Functions * Member Services Support * Supports onsite membership sales by engaging with and converting prospective members in high-traffic areas of the museum * Provides good customer service to all guests onsite: * * Answers general questions about current and upcoming exhibits, events and programming * Is familiar with all available membership levels, prices and benefits * Helps find solutions for customers with concerns and complaints related to membership * Makes sure all membership sign holders in the museum are stocked with flyers and brochures * Helps with lobby traffic as needed by greeting and promoting the benefits of membership to visitors * Develops positive two-way relationships with Visitor Services staff in servicing members, assisting in new member purchases, and helping renew members onsite * Administrative Assistance * Aids with member and donor mailings * Answers general membership emails and processes online sales orders * Donor Cultivation & Events * Supports cultivation and stewardship events for donors and members * Provides support for Fernbank's Discovery Days, member previews and cultivation events * Supports festivities associated with A Timeless Affair, and pre-planning as schedule permits Requirements * Outgoing and friendly * Able to stand and/or move about for up to 4 hours * Customer Service experience * Able to work weekends/holidays * Flexibility in scheduling * Membership or Sales experience preferred * Non-profit experience a plus Skills and Attributes * Exceptional verbal skills with the ability to express information clearly, concisely and in a friendly manner * Affinity for working in a team environment and facilitating positive two-way communication * Ability to work within a complex institution with all levels of leadership, staff, volunteers and donors * Highly organized with close attention to detail * Works well under pressure and deadlines * Curious, motivated and willing to self-learn