Now Hiring - CRI Advantage, Inc. - ServiceNow Sales Engineer in Idaho Falls, ID

Full description of the position

The ServiceNow Sales Engineer is a critical technical resource who supports the CRI Sales Team in developing and positioning product-specific solutions during sales cycles. As a key member of the CRI Solutions Division , you will have a major impact on our success by aligning technical capabilities with client needs, leading engaging product demonstrations , and providing expert consultation to potential customers. This is a hands-on technical consulting role that requires the ability to go wide and deep on solution delivery, work collaboratively with cross- functional teams, and provide compelling technical demonstrations that showcase CRI's Solutions Division offerings. You will thrive in this role if you: * Excel in fast-paced sales environments. * Are an expert communicator who can translate technical solutions into clear business value. * Enjoy problem-solving and developing creative solutions tailored to customer challenges. * Want to work in a growing, customer-focused team that values collaboration and innovation. * Key Responsibilities * Sales Technical Consultation & Solution Positioning * Act as a technical and domain expert during the sales process, ensuring our solutions align with customer needs. * Lead discovery sessions to understand client challenges and tailor ServiceNow solutions to address those needs. * Deliver engaging, high-impact product demonstrations that clearly articulate how CRI's ServiceNow offerings provide business value. * Provide technical consultation to customers, partners, and ServiceNow stakeholders throughout the sales cycle. * Sales Support & Market Differentiation * Collaborate closely with the CRI Sales Team to develop compelling technical strategies and competitive positioning. * Maintain expertise on competitive analysis and market differentiation , ensuring we clearly communicate our unique value. * Work with Marketing & Product teams to align messaging, case studies, and sales enablement materials. * Support CRI-hosted and industry marketing events , including executive briefings, conferences, user groups, and trade shows. * Customer & Product Feedback * Act as a trusted advisor , gathering and relaying customer feedback to influence ServiceNow product development and enhancements. * Identify gaps in the client's ServiceNow ecosystem and recommend value-added enhancements based on client use cases. * Internal Enablement & Mentorship * Share best practices, reusable assets, and lessons learned with internal teams to enhance sales efficiency. * Mentor, train, and guide junior Sales Engineers , helping them develop their technical and presentation skills. * Partner with CRI ServiceNow Delivery Team which includes Business Analysts, Developers, and Project Managers to ensure seamless handoffs from sales to delivery. Required Qualifications * Must be US Citizen * 3 - 5 years of pre-sales solution consulting or sales engineering experience in ServiceNow or enterprise cloud solutions. * Bachelor's degree OR equivalent technical certifications in IT, engineering, communications, or related fields. * Exceptional presentation and communication skills with 2-4 years of experience conducting ServiceNow product demos and customer workshops. * Deep knowledge of the ServiceNow platform and how to align it with business objectives. * Experience collaborating cross-functionally with executives, developers, solutions engineers, project managers, product marketing, and customers. * Ability to manage multiple opportunities simultaneously in a fast-paced environment. Preferred Qualifications * Certified ServiceNow System Administrator (CSA) OR ability to achieve certification within 180 days. * ServiceNow Micro-Certifications in one or more of the following: * IT Service Management (ITSM) * Customer Service Management (CSM) * IT Operations Management (ITOM) * Strategic Portfolio Management (SPM) * Software Asset Management (SAM) * Experience with Managed Support Services (MSS) and ongoing ServiceNow client support models.