Now Hiring - Allied Fire protection, Inc. - Services Sales (Fire Alarm) in San Antonio, TX

Full description of the position

SERVICE SALES JOB DESCRIPTION * Job Responsibilities include but are not limited to: * Transfer deficiencies noted in inspection reports to deficiency logs and prepare proposals * Create deficiency proposals as outlined in standard operating procedures * Communicate deficiency proposals directly with customer via phone, fax, and/or email * A continued commitment in pursuit of new customers by scheduling sales calls, follow up leads and utilizing outlined market strategies * Meet or exceed sales budget goals set by service operations manager * Promote a positive ongoing relationship with customers and end users * Estimate hard bid contracts and provide a proposal to the customer on the bid date * Conduct job site surveys to ensure the accuracy of the estimate * Prepare assigned reports needed for invoicing (Customer set up sheet) * Maintain inspection and service sales log for all deficiencies and service bids and proposals * Demonstrate effective communication skills when interacting with all internal and external customers * All other duties assigned * Expectations: * Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily * Safety First * * Start each meeting with a Safety Topic * * Ensure Safe Driving of Company Vehicle or Personal Vehicle * Complete weekly Bid Logs to track monthly Close Ratios and total Bids Won (i.e. 10-15%, 1.5M) * Provide estimate and required budget details for all jobs bid * Provide detailed Scope Sheets for all jobs bid * Pursue Bid Tabs for all estimates that are not awarded * Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio * Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention * Maintain Customer contacts and appointments on Outlook calendar that is accessible by Manager * Ensure New Customer Development (minimum of 2 to 4 new customer/year) * Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities * Review Notices and Liens reports, contact customers as needed, and respond to Accounting team with updates * Submit Expense Reports timely; ensure expenses are targeted and approved in advance * Maintain an Active Membership with Organizations to promote leads and support customer relationships - 2 organizations with 6-8 functions/year * Actively Participate in required Weekly/Monthly/Quarterly team meetings * Proposals - * Use Proposal Numbers - Initials plus year - i.e. SP21-01 * Ensure proper formatting, details are complete, with a professional appearance * Participate in ongoing training - SOPs, Codes/Technical, Customer Service, Software, etc. * Review Profitability reports for accuracy and estimation improvement opportunities * Support and Ensure Adherence with Company SOPs - Job Set Up, Contracts, Change Orders, Accounting Processes, Subcontractors, etc. * Teamwork - maintain positive interactions within your team, local office, same department in other offices, Accounting, etc. * Actively participate in Lunch N Learns, events, trade shows, etc. * Partner with Marketing and Business Development Team * Know the Allied "Why" - maintain a consistent message Knowledge: * Minimum education of High School Diploma or Equivalent * General understanding of Microsoft office products Work Experience: * Previous experience with customer service in an office setting * Sprinkler Sales experience * Skills and Competencies: * Strong verbal skills and written communication, and time management skills * Ability to take direction from upper management * Accurately complete and maintain all paperwork * Demonstrate positive teamwork and ability to be a team leader and mentor * Maintain a clean and safe work environment * Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills * Ability to professionally communicate with customers and provide excellent customer service