Now Hiring - Taylor Freezer Sales - Service Manager in Phoenix, AZ

Full description of the position

Description: Excited to impact an established, family-oriented, and charitable organization in a profoundly positive way? Taylor Freezer Sales of Arizona, located in the heart of Phoenix, has served the community since 1958. At Taylor, you'll be surrounded by a team committed to do their life's best work. Our core business brings joy to others through exceptional products and services in the food and beverage industry. Our innovative ice cream machines, craft ice products, and unique grills are used by thousands of customers in virtually every restaurant, school district, and hospital throughout the state of Arizona. We are seeking a full-time Service Manager to focus on the details that produce excellence. If you are committed to creating a world-class culture and building customer loyalty while improving processes and efficiency, this might be the perfect opportunity for you! Core Responsibilities As our Service Manager, you will inspect what you expect. Driving operational excellence, you'll validate inventory/billing accuracy, manage tight dispatch/service SLA's, and ensure that your tenured team (dispatchers/ops specialists/technicians) exceeds both customer and organizational expectations. Lastly, you'll embody a customer-centric mentality and embrace opportunities to engage customers directly and effectively. Requirements: Our ideal candidate? Humble. Curious. Selfless. Are you a leader who balances people and process? Do you enjoy solving problems and removing obstacles that make your team's day more difficult? Are you obsessed with building deep, meaningful relationships with both customers and those you support? Do you utilize data to identify outliers/trends and leverage what is learned to improve efficiency, productivity, and outcomes? Do you work collaboratively while also demonstrating proficiency in completing projects independently? Are you looking for a home? Experience * 3-5 years leading tech teams, preferably in the restaurant equipment and/or HVAC service environment. * Feedback and coaching savant - willing to both give and receive. * Advanced mechanical aptitude - ready and willing to get dirty and turn screws. * Kaizen, Kanban, or Six Sigma familiar; certification preferred. * Familiarity with warehouse logistics, fleet management, and building maintenance. Physical Requirements: * Able to consistently lift, carry and move items up to 50 pounds without assistance. * Comfortable with frequent standing and/or walking for significant periods of time. * Can consistently reach overhead/ below the knees; Including squatting, bending, kneeling and twisting. * Willingness to climb up and down ladders to retrieve and stock merchandise. * Can visually verify information, often in fine print. * Capable of working in hot and/or cold environments within restaurant kitchens/on roof tops as required. * Will safely operate a motor vehicle. Why Taylor? * 401k with company match * Generous vacation and PTO * Health Benefits; medical/dental/vision * Competitive compensation DOE * Bonus potential * Factory and in-house training