Now Hiring - The Money Source Inc. - Sales Associate in Phoenix, AZ

Full description of the position

Position Summary

Sales Associates reach out daily to existing TMS customers that may have a benefit for refinancing their home. You will deliver transfers to a TMS strategic partner who will work with the customer on their financing needs.

Duties and Responsibilities

• Make 400+ outbound calls daily to TMS customers to engage them on potentially refinancing their home mortgage
• Answer 15-20 inbound calls daily
• Pre-screen potential borrowers by confirming basic information
• Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests
• Transfer interested consumers
• Deliver exceptional customer service to potential and existing customers
• Maintain quality customer service at all times by following all company established protocols and articulate service options and resolutions to TMS borrowers Position

Qualifications

• Test KPI(S)
• 400+ outbound calls daily
• 14% contact rate
• 10+ transfers daily
• 38% contact to transfer rate Reporting Relationships
• Directions Received: Receives general guidance and direction from the SVP, Retail Strategic Initiatives
• Direction Given: None

Working Conditions

Office Position