Now Hiring - ADS Precision Machining, Inc. - Sales Associate in Tucson, AZ

Full description of the position

Position: Holley Off Road Technical Sales Associate Position Type: Full Time/ On-Site Location: Tucson, AZ Reports To: Business Unit Director Pay Range: Wage Range: Job Description : Retail Aftermarket Parts Sales Associate Holley Offroad is looking to fill an open sales position in their Tucson , Arizona location. We specialize in suspension, brakes ,performance , and thousands of other aftermarket accessories for Jeeps, trucks, and SUVs. Duties/Responsibilities: * Assisting customers with selecting the proper parts needed to transform their vehicle with the customization they envision. * Advising customers of additional work needed if issues are found during the installation process. * Hitting monthly sales targets at both an individual and store level. * Scheduling installations of parts sold. * Receiving/unloading/shelving/organizing of product in stockroom. * Working overtime if needed and as directed by management. * Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc) * Provide support in troubleshooting and determining source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone or email * Identify, research, and resolve customer issues using the website, tech manuals, departmental training, and other supporting materials. * Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using email and SharePoint files to alert team of new issues * Maintain thorough understanding of all products as well as automotive technology in general * Complete call logs, RMA's and reports using RingCentral, HubSpot and Sage * Work with other teams within the company to ensure our customers experience unmatched service levels * Conduct outbound calls or email with answers (RMA status, pricing, technical questions) * Performs vehicle testing and installs as required * Learn customer uses of various products and assist with verifying that their applications work as expected * Trade show and race event attendance Qualifications/Required Experience: * Bi-lingual (English/Spanish) is a plus! * Must have a high school diploma or GED and be 18 years or older * Excellent written and verbal communication skills * Ability to maintain concentration while on the phone for 6-8 hrs per day * Strong customer service skills * One year of customer service/technical support experience preferred * General working knowledge of off road vehicle products and automotive technology preferred * Hands-on experience with supported vehicles and/or performance products preferred. Prior experience within the automotive industry a plus * Demonstrate high level of dependability * Proficient with MS Excel, MS Word, MS Outlook and Internet. Computer literate with the ability to learn customer service software applications * Ability to work in a team-oriented environment and learn new ideas/methods quickly * Should be familiar with basic vehicle functions. Automotive/truck enthusiast a plus * Ability to handle multiple tasks and priorities using effective organizational and time-management skills Job Type: Full-time Pay: From $24.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Work Location: In person