Now Hiring - Dynamic Edge - Technical Account Manager in Ann Arbor, MI

Full description of the position

Dynamic Edge, a New Charter Technologies Company, solves computer problems! Since 1999, Dynamic Edge has provided enterprise-scale technology solutions to small and medium businesses. Our clients enjoy 24 x 7 x 365 support and collaborate with our fun, friendly team that includes technical support staff, network engineers, security professionals, business technology managers and experienced administrative personnel. Our Core Values inform everything we do: * We are Excellent Communicators * We Enjoy Helping People * We are Tenacious * We Prevent Emergencies by Eliminating Time Bombs * We are Disciplined * We Learn from our Mistakes We are looking for a full-time Client Account Manager to join our high- performance team. Your primary objective will be to strengthen the relationship between Dynamic Edge, a New Charter Technologies Company and its clients. You will plan/schedule regular meetings with a stable of clients, serve as a liaison between technical teams and clients, offer consulting, procure equipment, and deliver Strategic Business Reviews (SBRs) on a regular basis. *This position will reside in Ann Arbor, MI. Responsibilities * Strengthen the relationship between New Charter Technologies and its clients through regular communication, including phone, email, and onsite meetings * Gain knowledge and insight about client businesses and needs * Act as a client advocate internally, reviewing open support tickets and raising issues * Meet with every client monthly * Present a Strategic Business Review (SBR) to every client annually * Spec and procure hardware/software based on client needs * Consult and offer one-time projects based on client needs * Evaluate client experience and identify and help implement process improvements Requirements * 2+ years of demonstrated account management experience * Experience with a professional CRM system * Excellent communication, presentation, interpersonal and analytical skills * Experience with Microsoft Office, including PowerPoint and Teams * Ability to work under pressure, while maintaining a positive attitude and a sense of humor * Degree from an accredited university, or equivalent experience Desired Skills * 2+ years of demonstrated account management experience with a technology company * 2+ years of Managed Service Provider (MSP) experience * Knowledge of IT infrastructure, managed services, and cybersecurity Who We are: Dynamic Edge, a New Charter Technologies Company, solves computer problems! Since 1999, Dynamic Edge has provided enterprise-scale technology solutions to small and medium businesses. Our clients enjoy 24 x 7 x 365 support and collaborate with our fun, friendly team that includes technical support staff, network engineers, security professionals, business technology managers, and experienced administrative personnel. We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! You will enjoy: * Sustainable work-life balance and flexibility culture * Highly collaborative culture working in a start-up environment in stealth growth mode * Generous Benefits including paid time off program, along with Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions * Compensation: starting at $60,000 Dynamic Edge, a New Charter Technologies Company is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter Technologies recruits, employs, trains, compensates, and promotes Physical Requirements Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures.. Occasional travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel. Dynamic Edge, a New Charter Technologies Company, is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. Dynamic Edge re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.