Now Hiring - FastTrack Rent A Car - Car Rental Sales Agent in Phoenix, AZ

Full description of the position

As a Rental Sales Agent (RSA), you will be responsible for providing a high level of customer service; interacting with customers at the counter while assessing each customer's qualifications and offering optional services that will help make the customers rental experience the most enjoyable. Our RSA's provide customers with their cars and are vital in maintaining the entire operation! We expect professionalism from our Rental Sales Agents as they will be representing the company more than any other position. Duties and Responsibilities For the most efficient and profitable operation, we will be requiring our employees to consistently demonstrate the following tasks. All RSA's primary job includes assisting customers at your terminal by greeting, qualifying, renting a vehicle, offering coverage and additional services, and closing positively ensuring they leave the lot satisfied with our products and services. Besides the Rental Agent procedure, you may be cross trained and may periodically be required to assist in other operational functions. (e.g. supporting the return operations, fleet checks, opening/closing procedures, etc.) Your Lead Agent or Supervisor may ask you to complete certain tasks periodically that should be completed in a timely manner. Responsibilities: * Assist customers in selecting activating reservations. * Determine if customers qualify for the rental. * Resolve customer complaints in a timely fashion. * Enter information into computer database. * Understand rental documentation and laws concerning rental. * Work additional hours during peak times and on weekends to assist tenants with move-in and move-out dates. Qualifications * Strong customer service and communication skills * Experience in retail sales and inventory management * Proficient in Microsoft Word and Excel * Ability to perform data entry and maintain accurate records * Knowledge of negotiation techniques and marketing strategies * Bilingual or multilingual abilities are a plus * Administrative experience and organizational skills * Familiarity with phone etiquette and public speaking Job Types: Full-time, Part-time, Temporary Pay: From $15.00 per hour Expected hours: 20 - 40 per week Benefits: * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * On-the-job training * Paid time off * Vision insurance Compensation Package: * Bonus opportunities * Commission pay * Tips Schedule: * 10 hour shift * 8 hour shift * Evenings as needed * Evening shift * Every weekend * Holidays * Night shift * Overnight shift * Overtime * Rotating weekends * Weekends as needed * Weekends only People with a criminal record are encouraged to apply License/Certification: * Driver's License (Required) Shift availability: * Night Shift (Required) Ability to Commute: * Phoenix, AZ 85006 (Required) Ability to Relocate: * Phoenix, AZ 85006: Relocate before starting work (Required) Work Location: In person