Now Hiring - Point Designs LLC - Sales & Operations Coordinator in Broomfield, CO

Full description of the position

Sales & Operations Coordinator Broomfield, CO | Full-Time | On-site [please apply online]

• Join a Mission-Driven Team Changing Lives At Point Designs , we develop innovative mechanical prosthetic fingers for individuals with partial hand loss. Our products empower users to return to work, regain independence, and live life on their own terms. We are a small, fast-growing company driven by purpose, innovation, and precision--and we're looking for a proactive Sales & Operations Coordinator to join our Broomfield, CO team. We're looking for a detail-oriented and collaborative individual who enjoys dynamic environments and excels in organizing complex workflows across order processing, sales coordination, and administrative functions. You'll play a vital role in delivering a seamless experience to both our customers and internal teams.
• Primary

Responsibilities

• Order Processing & Sales Operations
• Promptly verify product availability. Process incoming orders from staff and direct customer contacts--ensure accuracy in pricing, quantities, item specs, and order entry. Ensure that customer and product details are entered correctly into the system at the time of order creation.
• Maintain and manage customer files, contracts, and documentation related to pricing and product specifications.
• Collaborate cross-functionally with production, logistics, and customer service teams to ensure timely fulfillment, accurate shipments, and transparent communication on delays or backorders.
• Generate and distribute order forms and quotes; track orders through completion.
• Support sales operations by helping with forecasting, sales documentation, and updating relevant KPIs and tracking tools.
• Provide product availability updates and pricing support to both internal and external stakeholders.
• Ownership of order shipping:
• All address details must be verified and double-checked for accuracy, ensuring that street names, postal codes, and other essential delivery information are complete and correct.
• Tracking numbers must be correctly linked to the right orders, allowing both customers and the business to track shipments without confusion.
• All required shipping information (including carrier details, special handling instructions, or customs data) is included in the correct format for seamless delivery.
• Provide customers with real-time updates on order status (processing, dispatched, out for delivery) to maintain transparency and reduce anxiety about delays.
• Other duties as assigned.
• Customer Service & Support
• Approach customer needs with empathy and solution-oriented thinking.
• Troubleshoot customer issues (e.g., billing, orders, shipment) and coordinate internal resolution across departments.
• Log and document all customer communications, issues, and resolutions for accountability and transparency.
• Be the friendly and informed liaison between Point Designs and its customers.
• Other duties as assigned.
• Administrative & Office Support
• Manage general administrative duties including filing, document preparation, scanning, and recordkeeping.
• Support internal meetings by preparing agendas, capturing notes, and ensuring follow-ups are tracked.
• Schedule team travel and maintain internal calendars.
• Help maintain office organization, supplies, and basic facility needs (e.g., vendor coordination, maintenance scheduling).
• Training on internal systems and processes will be provided as needed.
• Other duties as assigned.

Who You Are

• We welcome candidates with a range of backgrounds. If you meet most but not all listed qualifications, we still encourage you to apply.
• Strong attention to detail and a focus on quality across order processing, documentation, and communication.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Skilled in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail).
• Familiar with CRM systems, inventory management platforms, and basic sales documentation processes.
• Exceptional ability to prioritize multiple, competing projects effectively and consistently, ensuring timely and efficient completion.
• Knowledge of shipping and logistics processes.
• Clear, professional communicator--both written and verbal.
• Skilled analytical problem solver with a proactive approach to identifying and resolving issues before they escalate. Able to take initiative and contribute both independently and collaboratively. What We Offer

Compensation

: $22.58-$33.87/hour ($46,969-$70,453/year), depending on experience

Benefits

:

• Medical, Dental, Vision, Life, Short- & Long-Term Disability Insurance
• 401(k) with 1:1 match up to 6%
• 11 Paid Set Holidays
• 3 Weeks Paid Vacation
• Growth & Culture:
• Purpose-driven company culture where your work has a direct impact
• Supportive, close-knit team environment
• Career development opportunities and cross-functional collaboration
• Work Schedule & Location
• Location: On-site at our Broomfield, CO office
• Schedule: Monday-Friday While this role is on-site, we are committed to supporting employees with reasonable accommodations. Why Point Designs?
• Team-Oriented - We collaborate, communicate, and grow together.
• People-First - Respect and fairness guide how we work.
• Quality-Focused - Precision and attention to detail are in our DNA.