Now Hiring - American Protection Plans, LLC - Call Center Sales Supervisor in Boca Raton, FL

Full description of the position

Job Summary

:

• Provide leadership to guide agents to achieve individual and team goals.
• Meet or exceed minimum performance standards as established by Leadership on established KPIs.
• Communicate and champion the company's goals and initiatives to team members.
• Provide coaching and developmental plans to team members as needed to drive improved performance.
• Ensure team members are held accountable to company policies, production, activity and quality standards.
• Monitor and audit team member system to ensure appropriate productivity and data integrity.
• Responsible for keeping a full staffed team including partnering with Human Resources on interviewing and hiring.
• Responsible for the culture, moral and motivation of the team members.
• Responsible for daily, weekly and monthly reporting for team members
• Responsible for daily lead distribution, weekly spiff distribution and scheduling of team members.

Requirements

:

• 2+ years call center management.
• Must qualify for a Florida telemarketing license.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong problem-solving and conflict resolution skills.
• Strong analytical skills.
• Proficient with Microsoft Office.
• Bilingual (Spanish) a plus. Schedule: We operate Monday through Friday 8am-9pm and Saturdays 8am-6pm. You will be assigned a shift within these times at 40 hours per week. You must be available to work all hours of operations. Scheduled based on business needs. Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Schedule:
• Day shift
• Evening shift
• Monday to Friday Application Question(s):
• How many years of call center management experience do you have?
• How many years of experience do you have supervising a sales team? Ability to Commute:
• Boca Raton, FL 33431 (Required) Work Location: In person