Now Hiring - StoneAge, Inc. - Sales Engineer in Canton, OH

Full description of the position

About StoneAge StoneAge is the global leader in designing and manufacturing high-pressure waterblast tooling and automated, IoT-enabled/robotic equipment, based in Durango, CO., with five subsidiaries in four countries. Think squirt guns on steroids run by humans and robots! We are an innovative, employee-owned company that aims to change our industry and the world through advancing technical products and services and with our unique, people-centric culture. Job Overview Were looking for a Sales Engineer to help StoneAges custom and plant solutions division, StoneAge Solutions, grow by building and maintaining strong customer relationships while providing technical expertise and custom solutions for our products. As the main contact for StoneAge Solutions customers, youll ensure their needs are met, help them get the most out of our engineered solutions, and provide technical insights that support their cleaning goals. The purpose of this role is to build customer relationships, develop requirements for their cleaning applications, resolve issues quickly, and identify new growth opportunities. This role works closely with the StoneAge Solutions engineering team, as well as StoneAges Regional Sales Managers and operations team. The position reports to the Director of StoneAge Solutions. Primary Responsibilities Account Management * Manage a portfolio of accounts, focusing on long-term success and client satisfaction. * Serve as the primary contact for clients, handling requests, issues, and technical questions with a customer-first approach. * Conduct regular check-ins with clients to assess their satisfaction and usage of their product/solution, identifying areas to improve or expand service. Sales Engineering & Technical Expertise * Partner with clients during pre-sales and onboarding to understand their technical requirements, demonstrating how StoneAge products can meet their needs. * Provide technical support and product demonstrations to help clients understand and maximize the value of StoneAges tools and automated systems. * Customize product solutions to align with specific client requirements, ensuring a seamless fit with their operations. Work with client to develop the application requirements and communicate those requirements to the StoneAge Solutions engineering team. * Act as the clients technical advisor, addressing their engineering questions and collaborating with internal teams to refine solutions. Business Development * Identify growth opportunities within existing accounts and seek new business by leveraging technical knowledge and industry networks. * Set and track account goals, ensuring alignment with StoneAges overall sales objectives. * Consistently meet, and strive to exceed, sales targets by managing accounts, providing technical insight, and building strong client relationships. Customer Support and Problem Solving * Quickly resolve client issues, including technical problems, by coordinating with the Engineering and Customer Support teams. * Proactively identify potential technical or operational challenges, offering solutions to improve client experience. * Regularly check in with clients to gather feedback and improve their experience with StoneAge Solutions products and solutions. Sales Tracking and Reporting * Track key sales metrics, such as quarterly results and annual forecasts, to stay aligned with company goals. * Report on account status, technical solutions provided, and pipeline updates, highlighting opportunities and performance to senior management. Team Collaboration and Support * Collaborate with Sales, Marketing, Engineering, Quality, Operations, and Customer Support teams to ensure seamless service across all client touchpoints. * Partner with the Director of StoneAge Solutions to develop strategic technical opportunities, supporting sales and marketing initiatives to expand key accounts. * Collaborate closely with cross-functional departments to meet client needs, including technical specifications, product customizations, and quoting. * Work with the legal team to negotiate and finalize sales agreements, ensuring terms align with company standards. Other Responsibilities * Maintain accurate records of client interactions, technical solutions, and sales activities in CRM software (e.g., Salesforce). * Use data to identify patterns, track performance, and refine sales strategies. * Stay informed on industry trends, technology advancements, and customer needs, positioning StoneAge as a trusted, innovative partner. * Share client feedback with the team to improve product design and services. * Represent StoneAge at industry events to connect with clients and promote our brand. Qualifications * Bachelors degree in Engineering, a related field, or equivalent technical experience. * Proven experience as an Account Manager, Sales Engineer, or similar role, with a history of managing accounts and hitting sales targets, ideally in the Oil & Gas and Petrochem industries. * Technical knowledge in the waterblast industry and/or experience with high-pressure tooling and automated systems is highly desirable. * Familiarity with CRM software (e.g., Salesforce) and MS Office, especially Excel. * Understanding of sales metrics, technical specifications, and the ability to use data to drive decisions. * Strong communication, negotiation, and technical problem-solving skills. Skills * Strong customer focus, with the ability to build positive client relationships and address technical inquiries. * Organized and able to manage multiple accounts effectively. * Quick to respond to client needs, providing both technical solutions and project tracking. * Adaptable and proactive, with a solid business understanding and technical acumen. * Be able to establish and maintain positive working relationships with other employees and to communicate and interact effectively with management and team members at all levels through both verbal and written means. * Embrace and demonstrate the StoneAge OWN IT mindset and behaviors daily * Be a good teammate * Practice self-leadership * Deliver on the StoneAge Assurance Promise TEAM CULTURE * Customer-Focused: Passionate about delivering outstanding customer service. * Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. Its not my job" doesnt exist here. * Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems. * Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace. * Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork. StoneAge is an Equal Opportunity Employer and we are founded on equity and inclusiveness. We are committed to a work environment that supports, inspires, and respects all individuals and in which people processes are achievement- based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Benefits StoneAge offers a comprehensive benefits program that includes: * We are an Employee-Owned Company * Profit Sharing * Group health, dental, and vision insurance * Life insurance * Long-term disability insurance * 3 weeks Paid time off plus 1 week of Personal Time * Paid holidays * 401(k) plan with a guaranteed match * Paid parental leave * Wellness rewards program, and much more! Even more exciting, we are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year. Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact. Please visit our website at [please apply online] to get a better sense of our company and our employee-owned culture! This position will remain open for 180 days. Applications will be reviewed on a rolling basis, and candidates are encouraged to apply as soon as possible for full consideration. Internal candidates may be considered as part of the hiring process. We encourage all qualified applicants to apply.