Now Hiring - Wilmax - Sales Operations Spa Manager in Boca Raton, FL

Full description of the position

About Us

: We are a leading medical spa in Boca Raton offering advanced wellness and aesthetic treatments in a luxurious, client-focused environment. We pride ourselves on providing exceptional service, cutting-edge procedures, and a professional yet welcoming atmosphere.

Job Summary

: The Sales Operations Spa Manager is responsible for driving revenue growth, optimizing sales processes, and ensuring operational excellence within a luxury spa environment. This role combines sales strategy, business operations, and team leadership to enhance customer experience, maximize efficiency, and achieve financial goals.

Key Responsibilities

: Sales Revenue Management:

• Develop and execute sales strategies to drive spa revenue through memberships, treatments, and retail products.
• Drive retail and spa service sales to increase revenue
• Monitor and analyze sales performance, identifying opportunities for improvement and growth.
• Lead the marketing strategy and implement promotions and customer acquisition campaigns.
• Build relationships with high-value clients and corporate partners to increase bookings and sales. Operations Efficiency:
• Oversee day-to-day spa operations to ensure seamless guest experiences and operational excellence.
• Manage inventory levels for retail products and treatment supplies, optimizing stock control.
• Implement standard operating procedures (SOPs) to improve efficiency and service quality.
• Ensure compliance with health, safety, and regulatory requirements. Team Leadership Training:
• Lead and motivate the spa team.
• Conduct training on sales techniques, customer service, and product knowledge.
• Set performance goals and conduct regular evaluations to drive team success. Customer Experience & Retention:
• Enhance guest experiences by ensuring exceptional service and personalized recommendations.
• Develop loyalty programs and retention strategies to encourage repeat business.
• Address customer feedback and resolve issues to maintain high satisfaction levels.

Qualifications

Skills:

• Electrology or Aesthetic license highly preferred.
• Bilingual fluency (Spanish, English) highly preferred
• 3-5 years of experience in sales operations, spa management.
• Strong leadership, sales, and customer service skills.
• Proficiency in Vagaro is preferred.
• Excellent communication, problem-solving, and organizational abilities.
• Knowledge of spa treatments, wellness trends, and luxury service standards.

Compensation

Benefits

:

• Competitive salary with performance-based incentives.
• Sallary plus Commission
• Employee discounts on spa services and retail products.
• Come join the winning team! Job Type: Full-time Pay: $45,000.00 - $75,000.00 per year

Benefits

:

• Employee discount
• Flexible schedule
• Referral program Schedule:
• Day shift Work Location: In person