Now Hiring - Acme Lock & Door - Sales Engineer in Cincinnati, OH

Full description of the position

Founded in 1933, Acme | Lock & Door has been a trusted name in the tri-state area for over 90 years, providing top-tier locksmithing services, door/frame installation, glass and storefront installation, and access control solutions for commercial, industrial and institutional clients. With a reputation built on quality craftsmanship and exceptional customer service, we are dedicated to securing our customers' spaces while delivering reliable and innovative solutions. Our team of skilled technicians are passionate about their work and take pride in maintaining the highest standards of safety and professionalism. About the Role: As we continue to grow, we are seeking a Sales Engineer to manage and expand customer relationships within our Hollow Metal Door & Frame business unit. This position is part of a team-based selling model and focuses on account management, client retention, and revenue growth within an established customer base. The ideal candidate is a customer-focused, relationship-oriented sales professional with experience in the commercial door and frame industry. In this role, you'll work closely with key accounts to ensure exceptional service, while proactively identifying opportunities to upsell, cross-sell, and deepen client partnerships. Key Responsibilities: * Manage and grow relationships with existing clients, ensuring long-term satisfaction and repeat business. * Provide expert guidance on hollow metal doors, frames, hardware, and related security solutions. * Fully engineer and specify the components needed for the solutions we sell. * Collaborate with project managers, estimators, and installers to deliver seamless solutions. * Identify and capitalize on upsell and cross-sell opportunities within the current client base. * Support customers with technical product knowledge and troubleshooting. * Maintain an organized pipeline in CRM and track account activities. * Stay updated on industry standards, products, and emerging trends. Qualifications & Skills: * 2+ years of B2B sales or account management experience in the commercial door, frame, and hardware industry. * Strong farmer mindset with a proven ability to maintain and expand client relationships. * Technical knowledge of hollow metal doors, frames, and hardware solutions. * Experience with Fire Door Inspections is a plus. * Excellent communication, negotiation, and problem-solving skills. * Ability to work collaboratively in a team-selling environment. * Proficiency with Google Suite and CRM's (ServiceTitan). * A valid driver's license and ability to travel within the assigned territory. What We Offer: Here at Acme, we value our employees and strive to provide a comprehensive benefits package that supports their well-being and professional growth. Our offerings include: Competitive Compensation: We offer a competitive base salary ensuring that your earning potential reflects your hard work and success. Additionally, we provide mileage reimbursement to support your travel expenses. Healthcare Coverage: We provide a range of healthcare options, including medical, dental, and vision insurance, to keep you and your family healthy and covered. Retirement Planning: A 401(k) plan with competitive match to help you plan for your future and achieve long-term financial security. Paid Time Off: We believe in work-life balance. Enjoy generous paid time off and holidays to recharge. Professional Development : We encourage continuous learning and growth. Access to training programs and opportunities for career advancement are available. Employee Assistance Program (EAP) : Access confidential counseling and support services for personal or professional challenges. Join us in shaping the future of security solutions. Apply now to become a vital part of our growing team! Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Vision insurance * Work from home Schedule: * 8 hour shift Experience: * Door/Frame Sales: 1 year (Preferred) Ability to Commute: * Cincinnati, OH 45232 (Required) Work Location: Hybrid remote in Cincinnati, OH 45232