Now Hiring - Viking Yacht Company - Service Advisor - Center Console Boats in Riviera Beach, FL

Full description of the position

Valhalla Boat Sales South, a wholly owned subsidiary of Viking Yacht Company , a world leader in the marine industry, is seeking two (2) dynamic individual for a Service Advisor positions. This is a perfect opportunity for someone with marine industry knowledge looking to enter a customer service role in the marine industry!

Overview

: Solicit, receive, investigate and respond to customer inquiries regarding performance of mechanical, electrical, carpentry and other repairs for yachts and follow the project through completion and delivery, provide expert technical instruction, problem solving support and make recommendations for corrective action. The candidate must possess a marine background with strong customer relations, leadership, organizational, quality control and computer operating skills. A sales background is a plus. Training is provided for the ideal candidate based on the above criteria.

• Speak with customers by phone, email and in person concerning work to be performed and create work order as necessary.
• Determine if work is covered by warranty or requires customer payment.
• Confirm type of payment with owner or owner's representative.
• Provide recommendations for repairs and new equipment.
• May troubleshoot systems' problems remotely with owner or owner's representative.
• Schedule outside qualified service technician and subcontractors to perform work as necessary when unavailability of others to do so.
• Call customers when necessary and advise on boat availability, equipment delivery, schedule for performance of work, and schedule changes.
• Continually review and follow-up on work performance and completion schedule.
• Update and close work orders in a timely manner.
• Review invoices to ensure billing accuracy against work performed.
• Meet with customer to review charges and collect payment as necessary. Valhalla Boat Sales offers a great benefits package (Medical, Dental, Vision, 401k, life insurance, STD / LTD), a competitive salary and positive working environment. Viking is an EOE, M/F, ADA employer. Substance abuse testing is required. Job Type: Full-time

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation

Package:

• Bonus opportunities Schedule:
• 8 hour shift
• Day shift
• Monday to Friday Experience:
• Marine Industry: 2 years (Required) Ability to Commute:
• Riviera Beach, FL 33404 (Required) Work Location: In person