Now Hiring - Compass Truck Sales, LLC - Service Writer in Indianapolis, IN

Full description of the position

Essential Functions

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Responsibilities

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• Ask customers to describe problem in detail
• Capture customers name, contact detail, vin, unit # and location
• Dedicate parking spot
• Make sure keys are tagged
• Open R/OVerify vehicle serviced needed o Write up driver complaint, verify if necessary o Assign times to jobs, allocate appropriate time to check and advise o Create separate operation for each condition
• Contact customer for repair authorizations and document it
• Add and update conditions as informed by Lead Tech or Foreman
• Inform customers of completed repair and record on R/O
• Answer customer phone calls and emails in a timely manner
• Close repair orders as appropriate
• Check the progress of repairs throughout the day and advise customer of target completion
• Advise customers on vehicle care and maintenance
• Pay close attention to detail
• Exhibit strong customer service skills
• Demonstrate solid organizational skills

Requirements

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• Minimum 2 years of Semi-Trucks dealership required as a Service Advisor
• Must have Fullbay or Mitchell Manager SE experience
• Must have Mechanical Knowledge and understand the repairs and their times
• Must have body parts and basic procedures knowledge
• Extra multitasking skills and staying organized is required
• Perfect Attendance is a must
• Able to lift 30 pounds Job Type: Full-time Pay: Up to $32.00 per hour Ability to Commute:
• Indianapolis, IN 46217 (Preferred) Work Location: In person