Now Hiring - Bickle Insurance Services - Senior Account Manager in Columbus, OH

Full description of the position

As a Commercial Lines Account Manager at Bickle Insurance, you are a key client advocate and strategic advisor. You will manage complex accounts, ensure the highest level of service and retention, and play a vital role in the firm's growth by identifying opportunities to deepen client relationships through tailored risk solutions. This role is both consultative and execution- focused, requiring deep technical knowledge and a commitment to delivering value beyond insurance. Compensation: $50,000 - $90,000 yearly Responsibilities: 1. Strategic Client Relationship Management * Serve as the primary relationship lead for assigned clients, developing a deep understanding of their operations, risk profile, and strategic goals. * Conduct regular client reviews to anticipate future needs, assess coverage effectiveness, and ensure alignment with risk tolerance. * Maintain proactive, professional communication that builds trust and long-term loyalty. 2. Insurance Consultation & Coverage Design * Analyze client exposures and structure comprehensive insurance programs using both admitted and non-admitted markets. * Prepare and present customized insurance proposals, stewardship reports, and coverage comparisons. * Educate clients on policy language, coverage nuances, risk mitigation options, and carrier trends. 3. Renewal Management & Policy Servicing * Lead the renewal process, including marketing, negotiation, and policy placement. * Ensure all policy changes, endorsements, and renewals are executed accurately and in a timely manner. * Partner with internal teams to ensure all documentation, billing, and compliance requirements are met. 4. Claims Advocacy * Act as a client advocate during the claims process, providing strategic guidance and ensuring timely resolution. * Collaborate with claims partners and carriers to communicate updates and remove friction for the client. 5. Growth & Cross-Sell Opportunity Development * Identify and act on opportunities for coverage enhancements and additional lines of business across the Bickle Insurance portfolio (e.g., cyber, EPLI, umbrella). * Partner with producers and specialists to pursue cross-sell and up-sell opportunities. * Use internal tools and dashboards to track and achieve account growth targets. Qualifications: * Experience: Minimum 10 years in a client-facing commercial lines role (agency or carrier-side). * Licensing: Active P&C license required; multi-state licensing preferred. Technical Skills: * Expert knowledge of commercial lines products and underwriting. * ACORD form proficiency and policy review experience. * Comfortable with Salesforce (or similar CRM) and agency management systems. * Certifications: Advanced insurance designations (e.g., CIC, CPCU, ARM) preferred. Interpersonal Skills: * Excellent verbal and written communication. * Ability to manage high-stakes conversations with composure and confidence. * Strong analytical, organizational, and problem-solving skills. * Self-starter with a commitment to continuous learning. About Company * Work-Life Cohesion. Bickle Insurance is committed to a flexible work environment with an open PTO policy and relaxed office requirements * We offer a variety of additional programs and services to help meet the diverse needs of our employees, including 401(k), Life and Disability Insurance, and health benefits (for eligible employees) * Skill development in an ever-changing industry. We are committed to growing the knowledge and power of all team members of Bickle Insurance * We always work as a team and have active coaches to support and develop your role