Now Hiring - Skincredible Dermatology & Surgery - Cosmetic Coordinator (SALES) in Mission Viejo, CA

Full description of the position

Location: Work from our two offices 15 minutes away from each other in Mission Viejo and Laguna Beach! Job Summary: This position is a SALES-oriented role in our company. The Cosmetic Coordinator is primarily responsible for creating an environment that fosters personalized customer service, establishing a strong relationship and rapport with each patient, focusing on selling, driving leads to sell, and other sales-related functions, routinely follow up with potential patients as appropriate to encourage patients consideration of future services, scheduling and maximizing phone closure rates. This is a phone-heavy role. You must be comfortable speaking with patients both on the phone and in person at our offices. Responsibilities: * Respond to inbound leads, patient calls and emails promptly; establish a strong relationship and rapport with each patient. * Focused on selling, driving leads to sell, and other sales-related functions. * Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patients consideration of future services. * Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks. * Ensure exemplary patient care and patient service is provided at all times. * Ensure that new or updated patients forms are completed and signed. * Ensure that all patient information is entered and updated into the computer promptly and accurately. * Scheduling cosmetic consultations and appointments * Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately. * Assist with patient retention and obtaining new patients. * Other Duties as assigned. Education and Experience: * One year of medical office experience in cosmetic dermatology preferred * Previous sales experience REQUIRED. * MUST be comfortable talking to patients on the phone and in-person. * Experience managing high volume of leads in multiple stages of pipeline (warm, considering, cold, etc.) * Proficient in Microsoft Office, Google Docs Essential Skills and Abilities: * Ability and willingness to function as part of a team. Good and proactive communication is key here. * Ability to establish and maintain positive working relationships with providers. * Ability to generate respect and trust from fellow employees and patients. * Ability to show effective discretion and maintain confidentiality. * Ability to work in a dynamic fast paced environment. * Committed to executing exceptional customer service and satisfaction. We have generated over 400 5 star reviews in 4 years. We aim to make that 1,000 5 star reviews in the next 2 years. * Ability to organize work, set priorities, complete tasks, produce high quality work, meet critical deadlines, and follow up on assignments with minimum direction. * Excellent listening, oral and written communication skills. * Must be comfortable with quoting and asking patients to proceed with procedures and treatments. MUST BE COMFORTABLE WITH ASKING FOR THE SALE! * Must be proactive and resourceful. * Strong administrative and time management skills. * Demonstrates strong organizational and critical thinking skills. * Tactful, mature and able to interact well with diverse personalities. * Able to function independently. * Proficient in desktop applications such as MS Word, Excel, PowerPoint, Outlook, etc. * Ability to operate basic office equipment such as a phone, fax, copier, printer, etc. Benefits * Base pay + incentive pay (bonus/commission) * Health insurance * Dental insurance * Vision insurance * 401(k) * Company pension plan * Paid time off + holiday paid time off * Employee discounts * Staff events Job Type: Full-time Pay: $24.60 - $26.64 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Language: * Spanish (Preferred) Ability to Commute: * Mission Viejo, CA 92691 (Required) Work Location: In person