Now Hiring - Corpay, Inc. - Client Account Manager in Richmond, VA

Full description of the position

Job Title Client Account Manager What We Need Corpay is currently looking to hire a Client Account Manager within our Corpay Payables division. This position falls under our Operations line of business and is located in Richmond, VA. In this role, you will be responsible for managing client relationships, ensuring high levels of customer retention, satisfaction, and operational excellence. You will serve as the primary point of contact for assigned clients, deliver tailored service strategies, provide program training, and drive increased card spend and program adoption. You will report directly to the Manager, Client Success and regularly collaborate with teams across Operations, Sales, Product, and Implementation. How We Work As a Client Account Manager, you will be expected to work in an onsite environment. Corpay will set you up for success by providing: * Assigned workspace in Richmond, VA office * Company-issued equipment * Formal, hands-on training Role Responsibilities The responsibilities of the role will include: * Managing day-to-day account support and serving as the primary point of contact for assigned clients * Strengthening client relationships through proactive, high-touch service * Conducting business reviews to assess program performance and identify growth opportunities * Executing client service strategies that align with contractual and operational expectations * Responding to client inquiries through various channels including phone, email, and Salesforce * Assisting with client onboarding, training, and platform utilization * Supporting ongoing banking setup and entity onboarding * Troubleshooting service issues and escalating when necessary * Driving card spend and program engagement through strategic account reviews * Making informed operational decisions and requesting financial approvals when appropriate * Providing program training to new client users and coaching internal Account Managers * Leading or contributing to special projects and cross-functional initiatives Qualifications & Skills * 3+ years of experience in client success, account management, or customer-facing roles * Strong problem-solving and troubleshooting skills * Excellent communication and relationship-building skills * Proven ability to manage multiple priorities in a fast-paced environment * Detail-oriented with strong organizational skills * Proficiency in Salesforce or other CRM systems preferred * Prior experience in fintech, payments, or financial services a plus * Demonstrated business acumen and ability to drive revenue growth * Comfortable presenting to clients and conducting performance reviews * Bachelors degree preferred or equivalent work experience Benefits & Perks * Medical, Dental & Vision benefits available the 1st month after hire * Automatic enrollment into our 401k plan (subject to eligibility requirements) * Virtual fitness classes offered company-wide * Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time * Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) * Philanthropic support with both local and national organizations * Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency