Now Hiring - Infinity Resources,Inc. - Customer Service Associate in Erie, PA

Full description of the position

Our client, REED Manufacturing is seeking a full-time Customer Service Associate to join their Inside Sales Department. The Customer Service Associate, under the supervision and guidance of the department manager, and with minimal supervision, is responsible for maintaining a high level of sales and product knowledge, providing premium customer service for their distributors, contributing to the progress of the sales office by cross training on all office functions, as well as working on improvement products. The company culture at REED Manufacturing is built on shared core values - Decent Human Beings with Energy, Determination, Solutions Focus and Service Orientation. Decent Human Beings (DHB) bring integrity, dedication and a positive attitude to REED and the community. Energy and Determination shine through people invested and interested in their work and a high-quality outcome. Solutions focused persons propel REED forward in resolving issues and removing obstacles. Service oriented associates put others ahead of themselves for the collective good. REED uses these principles to guide all decision-making and action within their organization. They hire, fire, review, reward, and recognize REED Associates based on these core values. If these values resonate with you, a career with REED is the perfect place for you to succeed. Hours : Monday-Friday Salary: $30,000 - $40,000/year - paid hourly (determined by job history and work experience) Responsibilities: * Enters domestic orders received via fax, phone, e-mail, and EDI * Answering sales calls from REED distributors and tool customer * Responds immediately to customer inquiries regarding price, product, inventory, etc. * Process export documents for Canada accounts * Process customer invoices * Works on other ongoing or special projects as may be assigned * Other sales and marketing office functions as assigned Job Requirements: * Service-oriented * Capable of working independently and as part of a team * Excellent communication skills, especially with distributors * Ability to learn quickly through research and independent study * Strong customer service skills * Must have a willingness to accept new challenges * Must be detail oriented Technical Skills: * Microsoft Office, Outlook & Excel * Computer and telephone * Database entry Additional Details: * Full-time, Direct Hire * Healthcare coverage is available 1st of month following employment date * Upon satisfactory completion of the training period employees will be entitled to: * Profit Sharing * 401(k) benefits - Employer Contribution of 3% of Salary. Plus, employer match of 50% up to 3% employee deferral, match limit 1.5% of gross salary. * Two weeks of vacation time beginning at the start of REED fiscal year * Two personal days and paid holidays EOE M/F/D/V Job Type: Full-time Pay: $30,000.00 - $40,000.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Work Location: In person