Now Hiring - Bevco Engineering - Inside Sales Representative in Sussex, WI

Full description of the position

General Description The Customer Service Representative (CSR) is responsible for providing best in class support for Bevco customers. Reporting to the Sales Director, this role manages the day-to-day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to meet the daily needs of the customer. As the CSR, you will represent the Bevco brand and value proposition, and become the "face to the customer" in their daily activities. KEY

Responsibilities

• Enter and process incoming sales orders and add to all relevant schedules.
• Monitor active projects and communicate concerns related to parts, scheduling, etc.
• Manage product/project deviations as necessary.
• Maintain due dates and other project details as changes occur.
• Monitor status of and communicate with customers on incoming customer-supplied materials.
• Collaboration across all company functions including sales operations, engineering, and quality.
• Contribute to process efficiency and customer experience continuous improvement efforts.

Qualifications

• Strong verbal, listening and written communication skills.
• Ability to work in Windows environment and learn multiple computer applications (MS Office Suite, Onenote, Outlook)
• Ability to conduct problem solving in day-to-day operations.
• Excellent time management, multi-tasking, and organizational skills
• Ability to work under pressure and to make decisions autonomously.
• Detail oriented and ability to thrive in a highly dynamic and changing environment.
• Ability to apply critical thinking and analyze information Education requirements
• Associates degree or equivalent work experience, preferably in the manufacturing environment.
• Prior customer service or inside sales support experience in a configured or engineered to order manufacturing is preferred Job Type: Full-time Shift:
• Day shift Work Location: In person