Now Hiring - The Columbus Crew - Membership Services Representative in Columbus, OH

Full description of the position

Position Summary: Columbus Crew is seeking a Membership Services Representative to ensure a positive overall fan experience and maintain season ticket memberships through the team's passionate members and supporters. This is achieved through face- to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments. The position is responsible for providing first- class service including developing strong relationships with clients and identifying opportunities for business growth. * Essential Duties & Responsibilities: * Identify opportunities for up-sells, add-ons, and referral business from clients as well as collaborate with sales representatives to maximize revenue * Create and develop first-class rapport with Season Ticket Members, clients and supporters of Columbus Crew * Serve as the primary point of contact for assigned Season Ticket Members * Build strong relationships with Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels * Develop and execute creative solutions with clients to ensure a high level of satisfaction with the Crew brand * Assist in development and execution of membership benefits and programs * Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination * Support client base in teaching ticket utilization techniques * Meet defined membership extension and new business goals * All other duties as assigned * Required Skills, Experience & Abilities: * College graduate (4) year degree required * Minimum of 1-2 years of successful experience in sports, hospitality or entertainment is preferred * High proficiency in building and maintaining positive relationships * Ability to communicate effectively with a diverse population, including strong verbal communication skills * Ability to establish priorities and manage time effectively * Creatively find solutions to individual challenges and problems * Ability to work independently, take initiative and willingness to learn * Must maintain a professional appearance and demeanor at all times * Proficient with Microsoft Office Suite, including Power Point, Word, Excel * Proficiency with Salesforce and Archtics software preferred * Sports and entertainment industry experience is preferred * Ability to work a flexible schedule including evenings