Now Hiring - Westminster Village - Front Desk Associate in Scottsdale, AZ

Full description of the position

POSITION SUMMARY:

• Manages day to day communication at the front desk. Performs routine clerical works such as typing, filing, data entry, receives and redirects messages for staff and residents; performs emergency evacuation duties; and related work as required. ESSENTIAL RESPONSIBLITY:
• Operates a multi-line telephone console, answering phone calls and transferring to residents or staff as required.
• Greets visitors, staff, and residents in a professional and courteous manner.
• Supervises sign-in procedures; ascertains nature of business and directs visitors to appropriate destination.
• Operates office equipment such as computer, copy machine, and fax.
• Controls use of DVD player, Roku, and stereo-radio system.
• Uses paging system as required, i.e., radio pager and mobile telephones.
• Coordinates staff during Fire and Emergency Disaster drills per instructions from Security and fire and police departments.
• Assist residents with copying, faxing, and scanning.
• Monitors Emergency Control Panel and reports emergency signals to Security.
• Monitors and controls Gate Access.
• May assist residents in internet searches and researching information.
• Answers resident, family member, and staff questions over the phone or in person regarding Westminster Village and any departments within.
• Manages the Reception email account, sending communications regarding resident hospital admissions and discharges, resident out of town notices, internal moves, and other resident related communication to staff.
• Submits maintenance, housekeeping, and IT work orders.
• Maintains accurate list of on-call maintenance and housekeeping staff to contact when necessary.
• Submits resident grocery orders to grocery store partners.
• Processes charges of services and goods in Point-of-Sale system.
• Produces signage for posting around campus when necessary.
• Maintains professionalism and high levels of customer service at all times in conversations over the phone and in person.
• Maintains the front desk area in a clean and presentable manner.
• Performs additional job tasks as required by supervisor. EDUCATION/EXPERIENCE:
• High School diploma or equivalent preferred.
• Experience in using a multi-line telephone system required
• Prior senior living experience preferred.
• Customer service experience preferred.
• Ability to speak, read, and write in English. Ability to communicate effectively using proper speech, grammar, and pleasant voice.
• Prior experience in reception and clerical-type duties preferred.
• Strong computer skills, including use of Microsoft Office required. PHYSICAL DEMAND:
• Ability to sit for a prolonged amount of time.
• Ability to stoop, kneel, reach, and squat.
• Ability to push a resident in a wheelchair (up to 300 pounds); lift up to 50 pounds Job Types: Full-time, Part-time

Benefits

:

• 401(k)
• Dental insurance
• Food provided
• Free parking
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance Schedule:
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed Work Location: In person