Now Hiring - United Parcel Service, Inc. - Retail Sales Associate in Coon Rapids, MN

Full description of the position

The Retail Sales Associate delivers customer service by receiving and processing packages for shipments and operating copiers, fax machines, laminating machines, and point-of-sale devices. The Associate advises our customers by providing information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES * Delivers outstanding customer service to walk-in customers and telephone inquiries * Continuously practices good listening skills with customers, UPS Store team members, and leadership * Takes ownership of the customer's shipping needs and offers viable solutions * Takes action to learn all product and service offerings, alternative solutions, and industry trends * Operates all equipment, software, and devices in an expert fashion and is willing to teach others * Maintains a clean, organized, and safe working environment * Performs other duties as assigned QUALIFICATIONS * High school diploma or GED required * Retail/customer service experience * Good communication and people skills * Able to cross-sell and up-sell products and services * Excellent packing skills * Strong computer skills, including Microsoft Office and Adobe Suites * Outstanding phone skills * Strong verbal and written communication skills, including spelling and math * Prompt, reliable, and responsible * Able to lift 50+ pounds