Now Hiring - Montgomery Transport, LLC - M1 Account Manager in Birmingham, AL

Full description of the position

Develop and maintain strong relationships with assigned customers via telephone and email communication.

• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Receive loads from customers and determine which entity should book the load and deliver based on revenue, truck availability, and load destination.
• Contribute to the team effort by accomplishing related tasks as needed.
• Develop and maintain proficient working knowledge of all relevant order planning software.
• Work in conjunction with all customer service and operations teams across the organization to make sure all customer loads are dispatched and delivered in a timely manner.
• Other duties, as assigned. Bachelor's degree (4 year) or equivalent industry experience.
• Working knowledge of FMCSA regulations and DOT hours of service.
• Strong organizational and time management skills.
• Detail oriented, with ability to multi-task, in a fast-paced work environment.
• Demonstrated ability to work well under pressure and with tight deadlines.
• Proficient using Microsoft Office product suite.
• Excellent interpersonal, oral, and written communication skills.
• Experience with McLeod TMS Software, preferred.