Now Hiring - Flex - Director, Account Management in Austin, TX

Full description of the position

Job Posting Start Date 04-23-2025 Job Posting End Date 06-20-2025 Flex is the diversified manufacturing partner of choice that helps market- leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary We are seeking a dynamic Director of Account Management to be based in Austin TX, onsite. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers. * What a typical day looks like: * Guide quarterly financial planning process with sites and hold up orgs. * Comprehension of P&L and Balance Sheet on levers to improve. * Set goals for specific accounts of controls. * Price business in line with segment goals. * Manage Customer escalations. * Coordinate multiple sites and functions to exceed customers' expectations. * Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline. * Relationship management with Customer at executive / resolution-making levels. * In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs. * Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs. * Segment relationship management and information flow, developing growth through pan-Flex contribution. * In charge of contract renewals, changes and maintenance. * Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites. * In charge of improving communication and driving best practices across multi-sites. * Ensures all client programs execute to contract, hitting key KPIs. * Hold up of ITO versus quote, E&O management. * Control of tracking risks on the business and reporting to Flex business accordingly. The experience we are looking to add to our team: * Typically requires a Bachelor's degree or equivalent experience. * Typically requires a minimum of 8 years of sales/account management experience. * Experience within Medical Device Industry; Pharma Industry; Electronics Manufacturing industry. * Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills. * Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business. * Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas. * Understands the strategic impact of the function across sites. What you'll receive for the great work you provide: * Full range of medical, dental, and vision plans * Life Insurance * Short-term and Long-term Disability * Matching 401(k) Contributions * Vacation and Paid Sick Time * Tuition Reimbursement Job Category Sales - Marketing - Account Mgmt Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [please apply online] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).