Now Hiring - Auxiant - Account Manager in Milwaukee, WI

Full description of the position

*PRIOR TPA/INSURANCE EXPERIENCE A MUST [please apply online] Auxiant 's Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results R espect E mpowerment A gility L eadership *PRIOR TPA EXPERIENCE A MUST Be part of a growing and prospering company as an Account Manger for our Milwaukee, Wisconsin office. Auxiant is a third party administrator of self- funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. Job Summary: Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc. Communicate with external customers (group contacts, employees, vendors, brokers) and internal customers (claims, enrollment, stop loss, compliance and marketing.) Respond to client requests in a quality and timely manner Essential Functions: * Work closely with Sales Consultants to transition new clients to Auxiant * Handle essential functions on client renewals * Develop and maintain positive client relations to ensure business retention * Pro-actively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence.) * Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction * Educate and update clients about Auxiant's services and products * Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.) * Interact with external customers in a social setting Nonessential Functions: * Other duties as assigned or appropriate Education/Qualifications: * Knowledge of self-funded or fully insured health plans required * HIPPA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required. * PC Skills including e-mail, word processing, spreadsheet, graphics, PowerPoint * Previous experience in a professional office environment * Proven customer service experience preferred * Excellent interpersonal, written/verbal communication and presentation skills * Ability to multi-task * Willingness to travel as needed * Valid driver's license * Bachelor's Degree and 2-4 years related experience; or equivalent combination of education and experience * Insurance License to be obtained *Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person