Now Hiring - BC Wood Products - Account Specialist in Ashland, VA

Full description of the position

Job Title: Account Specialist Department: Sales Reports to: VP of Sales FLSA Status: Non-exempt (eligible for overtime pay) Work Location: On-site at BC Wood Products in Ashland, Virginia Work Hours: Monday - Friday, 8 a.m. - 4:30 p.m. (with occasional overtime and some flexibility) Job Summary: The Account Specialist manages the entire customer ordering process that includes coordination with multiple departments, document control, handling initial customer queries and problem resolution. Essential Duties/Responsibilities: * Manage Sales email and timely communicate with customers on order status and customer inquires * Process all orders in SAP * Maintain order and production sheet workflow * Troubleshoot and resolve order discrepancies as needed * Process, audit and file various documentation on a timely basis * Update and monitor shipping plan * Attend daily production meeting * Update customer prices in SAP as needed * Provide knowledgeable answers to questions about products, pricing, deliveries and availability * Other job duties as required Job Requirements: * High School diploma or equivalent * 4 years of customer-facing work experience preferred * Proficiency in Microsoft Office and SAP Business One preferred * Excellent organizational skills and attention to detail * Strong time management skills with proven ability to meet deadlines * Desire to provide the best possible experience for our customers * Thrive in a fast-paced environment BC Wood Products is the largest industrial manufacturer of custom wooden pallets and crates in Virginia. We lead the market in providing customizable solutions to our customers needs. Our equipment and personnel are constantly evolving and developing safe and efficient procedures to surpass customers expectations in both price and quality.